ComplaintsforFitness 19
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Complaint Details
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Initial Complaint
10/05/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I called in to cancel my membership and the staff and manager lied to me about the contract and tried to charge me almost $200 to cancel. I went through the contract they that told me to look at when I signed up and there was nothing about a $200 cancellation fee.Business response
10/06/2023
Hello,
We dont have a $200 cancelation fee, we do have a $99 cancelation fee and its in the agreement. This member enrolled online, we didnt explain anything to him, its all in the agreement when they self enroll. A manager is reaching out to him today.
Dean
Initial Complaint
04/26/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Not only did I use to work for this company and they paid under min wage. And I dont work there anymore they are denying me a membership because I smoke weed outside of the gym.Business response
04/27/2022
This former employee was paid properly according to the law. The former employee isn't allowed in for many reasons that I wont discuss with the BBB
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.