ComplaintsforRight Movers Inc

• Initial Complaint

  05/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I hired Right Movers off the recommendations from our neighborhood Face Book page. ******* was helpful and was prompt to respond with any questions I had regarding our move. The day of the move 4-5-24,started great, the guys were on time, packed mostly everything, and got to our new home in a timely manner. Unfortunately that is when things went south. The lead on the job and myself had a discussion as to getting the refrigerator through the doorway. He asked if handles could be removed, I requested they remove the doors so no damage would occur. The lead and helper decided to not listen to my request and forcibly pushed my fridge through the doorway, causing damage to my doorway, flooring, and refrigerator. To make things worse, they did not say anything about it and moved on to another room of unloading. When I walked back in and saw the damage I brought it to the leads attention and he said that he would let his office know of the damages occurred and I would just need to follow up with the office for the claims end. They also fully disassembled a bed frame and could not reassemble correctly and lost some of the screws. At the end of the move, the lead stated that he was going to call the office to let them know they were done and to give the damage information. He came back into our home and again apologized for the damage they caused and to follow up with the office. They seemed to be truthful so I thanked them and gave them a very nice tip. Well then the real headache began. Once the office finally called me back, 4-8-24. The office is not open on weekends, but does not state online or voicemail that they are unavailable, they told me the lead made no comment of the damage they caused. ***, the owner emailed me stating he would have his employee come back to paint the damaged doorway and to glue our floor. After speaking to him on the phone he requested I get a quote for the replacement of the damaged flooring on 04-11-2024. The estimate was done 04-16-2024, no response from *** until 04-19-2024 and at that time he stated he needed (3) total estimates and he would arrange it. I am still waiting on this to occur. I had to hire a painter to patch, sand, and repaint the doorway. The least the owner can do is cover the cost of the damaged flooring. I haven't even asked them about how they would rectify the refrigerator damage. If *** can stick to his word and come to our home to see the damage himself and get the (2) additional quotes from his contractor buddies and agree on a fair resolution then we will be content. At this time he has ignored all texts/emails/voicemails since 4-25-24.

• Initial Complaint

  12/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I hired Right Movers, *** to move my furniture from current residence to new residence. I needed to be out of current residence today. I received the quote and paid a deposit. Right Movers admin called to confirm few days before. The truck never showed. I called, emailed and messaged all of their numbers and emails. Also emailed the owner. Still no response. No call or anything. No offer to get my deposit back either. Very unprofessional and unexceptable.

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