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Find a Location

Mazda of Orange has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforMazda of Orange

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers new and used automotive sales and repair.

    Business Details

    Location of This Business
    1360 W Katella Ave, Orange, CA 92867-3524
    BBB File Opened:
    4/25/2014
    Years in Business:
    18
    Business Started:
    12/16/2005
    Business Incorporated:
    12/16/2005
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • DWWMO Inc
    • Wilson Auto Group
    Business Management
    • Mr. David Wilson, CEO
    • Mr. Michael Kompleski, Business Manager
    • Ms. Shirl Dauphine, Business Manager
    Contact Information

    Principal

    • Mr. David Wilson, CEO

    Customer Contact

    • Mr. Michael Kompleski, Business Manager
    • Ms. Shirl Dauphine, Business Manager
    Additional Contact Information

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/10/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I purchased a 2017 ***** Civic from Mazda of Orange on 1/24/2024. With me was my daughter and a friend, *************. We spoke to sales rep *************************** about the vehicle. I asked him about the condition of the brakes and other systems on the car. He assured us that everything was operating above 50% because as a new car dealership they were required by law to meet a certain standard.I had looked at the CARFAX report he provided and the report showed Mazda of Orange had serviced the A/C system on 12/18/2023. On 1./30/2024, we tried using the A/C and it was blowing hot air. Since there was no owner's manual for the car we thought maybe we were doing something wrong. We made an appointment with ********************* *****, ****** on 1/31/2024 to have the A/C checked out. We told them we thought maybe the car needed freon. The service rep at ***** told us the system is a self contained system and if the system was leaking they could not add freon due to environmental requirements. They performed a diagnostic and the evaporator was leaking. I contacted Mazda of Orange and spoke to *** and **** in the service department. I was told they put freon in the car. According to the contract I signed on acknowledgement of work nothing was promised or implied. So they evidently knew there was a leak in the A/C and the A/C needed to be repaired but did nothing to repair the problem. Therefore, selling me a car that was not at 50% operating condition as *************************** stated. Leading me to believe that the A/C was working. Fortunately, I had bought a maintenance warranty through the Orange ******************* who financed the purchase. The final cost for the repairs was $2,188 but of this I only paid my deductible which was $100. I am asking that Mazda of Orange refund me the $100 that I had to pay since the company was aware the A/C system was not working. If I could I would ask for the full amount because of their deceptive sales practices and the inconvenience of being without a car.
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    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Edmund L

    1 star

    02/01/2024

    My experience with Mazda of Orange has been incredibly frustrating due to the dismissive and condescending attitude of the service manager, ****. I brought my new car in for a ******* ceramic coating appointment, only to discover two deep scratches on the rear bumper upon pick-up. Despite purchasing the car weeks ago and investing in various services, including ******* coating and a PLATINUM VIP package, the dealership has severely underdelivered, scratching my car during a protective service.Reporting the incident to ***** he defensively denied responsibility but agreed to fix it. However, the repair turned out subpar, resembling silver Sharpie marks. ****'s dismissive behavior persisted both on the phone and in person, leaving me frustrated and unheard. Returning later that day, I found the scratches still visible, now transformed into deep silver marks. **** casually mentioned he had only intended to touch up the scratches, a detail not previously communicated. Despite my concerns, he brushed me off, suggesting the scratches would buff out in a few days.Feeling defeated, I took my car home, realizing I was financially tied to long-term warranties and maintenance packages with the dealership. The paranoia looms large each time I consider future services, leading me to meticulously document every detail upon drop-off. This falls far from the promised platinum VIP experience; it feels like dealing with a cheap, unprofessional dealership.Despite positive experiences with my sales **** ***** and the clerk, ******** I strongly caution against purchasing service items at Mazda of Orange. Despite my multiple Mazda ownerships and positive interactions with other vendors for detailing, maintenance, and ceramic coating, the disrespectful treatment and incidents like this have been unparalleled at this dealership. If buying a car at Mazda of Orange, I highly advise looking elsewhere for service.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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