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ComplaintsforAll American Party Rentals
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/21/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Placed an order for rental of a popcorn machine and snocone machine for a childrens party. Order placed and paid on June 20, 2023. The event date stated was June 24th. American Party rentals called on June 21 to confirm delivery and was notified the date was a mistake and it's actually June 28th. They refused to change the date without charging for the original date and also the new date, doubling the cost. However, they incurred no cost from this error and are not losing out on a rental since the mistake was caught within 4 buisiness hours of the payment.Business response
06/21/2023
Client was refunded in full on June 21st 2023 the day it was charged.
Customer response
06/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. The business stated they have already perform this action and thus will consider this complaint resolved.
Regards,
*****************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.