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ComplaintsforOnyx Softball Bats
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Complaint Details
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Initial Complaint
05/25/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
On April 8, 2022, I ordered a senior 2 piece Onyx bat for $230.00 from Onyx Bats. After reading the Onyx return policy, which states, unopened (still in wrapper) bats can be returned within 30 days for a refund, I ordered a 1 piece bat because I couldn't decided which one I wanted. After comparing bats, I decided to return the 2 piece via *** Ground on 04/25/22. It was still in the wrapper, and I included my order form, and placed both items in the original box. I got proof of delivery to Onyx Bats on 04/28/22, and it was signed by *****************, who I had shared emails with prior to and after buying the two bats. After not hearing from or seeing a refund on my credit card, I called and emailed Onyx Bats to get an update on May 4, 2022. To date, I have not heard anything or received a refund from Onyx Bats.Business response
06/06/2022
Attached is the proof of refund submitted 6/6/2022
Transaction *********** has been successfully ACCEPTED by the system.
Below is a summary:
Transaction ID: ***********
Payment Method: XXXX3354
Amount: USD (242.99)
Customer Name: Thomas ****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.