Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

In-Shape Family Fitness has 21 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • California Family Fitness

      8680 Greenback Ln Ste 220 Orangevale, CA 95662-3970

    • In-Shape Family Fitness

      3350 Arden Way Sacramento, CA 95825-2017

    • In-Shape Family Fitness

      1671 Alhambra Blvd Sacramento, CA 95816-7051

    • In-Shape Family Fitness

      3443 Laguna Blvd Elk Grove, CA 95758-7515

    • In-Shape Family Fitness

      5839 Dudley Blvd Mcclellan, CA 95652-2409

    Business ProfileforIn-Shape Family Fitness

    Fitness Center
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    53 complaints closed in last 3 years

    16 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    California Family Fitness is a full service fitness center for adults and children.

    Business Details

    This is a multi-location business.

    Find a Location

    In-Shape Family Fitness has 21 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • California Family Fitness

        8680 Greenback Ln Ste 220 Orangevale, CA 95662-3970

      • In-Shape Family Fitness

        3350 Arden Way Sacramento, CA 95825-2017

      • In-Shape Family Fitness

        1671 Alhambra Blvd Sacramento, CA 95816-7051

      • In-Shape Family Fitness

        3443 Laguna Blvd Elk Grove, CA 95758-7515

      • In-Shape Family Fitness

        5839 Dudley Blvd Mcclellan, CA 95652-2409

      Location of This Business
      8680 Greenback Ln Ste 220, Orangevale, CA 95662-3970
      BBB File Opened:
      6/28/1994
      Years in Business:
      30
      Business Started:
      1/1/1994
      Business Incorporated:
      5/1/1986
      Type of Entity:
      Corporation
      Alternate Business Name
      • California Family Fitness
      • California Family Health & Fitness Center
      • California Health & Fitness
      • California Fitness
      Business Management
      • Mr. Randy Karr, President
      • Rosy Eliseo, Complaint Handler
      • Vanessa Cervantes
      • Linnea Fraszer, Administrator
      Contact Information

      Principal

      • Mr. Randy Karr, President
      • Rosy Eliseo, Complaint Handler

      Customer Contact

      • Rosy Eliseo, Complaint Handler
      Additional Contact Information

      Fax Numbers

      • (916) 987-2040
        Primary Fax

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: Need to get in shape? BBB has tips for joining a gym

      Customer Complaints

      53 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/24/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      On April 24, 2024, I sent an email to Shoot 360 Rocklin requesting the immediate cancellation of my membership. This membership includes my three sons. In my email, I clearly stated that my family had relocated to *********, making it impractical for us to continue commuting to the ******* facility. I also inquired about the possibility of transferring our membership to a closer Shoot 360 location, if available. Despite this cancellation request, I noticed that on June 3 that I was charged $130 for each member, totaling $390 in unauthorized charges. These charges occurred even though I explicitly asked for my membership to be terminated immediately. Desired Resolution: 1. Immediate cancellation of my membership. 2. Full refund of the unauthorized charges totaling $390. 3. Confirmation of the above actions in writing. I have made multiple attempts to contact Shoot 360 Rocklin to resolve this issue but have not received a response. I am seeking the Better Business Bureaus assistance in resolving this matter promptly.
      Read More

      Customer Reviews

      6 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Charity H

      1 star

      01/04/2024

      I canceled my membership the staff said ok you don't have to pay anymore. I'm not a member of Inshape. The staff at California fitness said I wouldn't be charged another ***** as of November 3,2023. The staff has told me someone from corporate will call me. I haven't heard anything and my account keeps getting charged this company can't go back on their word. This is my money that this company is stealing from me now. I have talked to several different people and they all tell me the same thing except one. She tries to show the contract but all I see is Inshape logo. I didn't sign up for Inshape I shouldn't be paying for Inshape Thanks, *****************************

      Local BBB

      BBB of Northeast California

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.