ComplaintsforHotShotz
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Complaint Details
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Initial Complaint
05/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Date of the transaction: November 17, 2023 **** show with *****. Paid a total of $540.00 *********** was supposed to fulfill my order and send me my product in March of 2024. *********** has not sent me my order and refuses to respond to my attempts to contact them. The business has not attempted to resolve the dispute even after multiple emails requesting information about the status of the order. Purchased at the **** show in *********** on November 17, 2023.Business response
05/29/2024
This issue has been resolved. This order was shipped and delivered before this complaint. After communicating with the customer she has located the order. I have attached a picture of the order form along with screenshots of the tracking showing that the order was delivered.Initial Complaint
01/04/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
- Purchase made at trade show in ******* for $64.14 on 6/5/22. (Order ID **************- The item did not work as described rendering it unusable.- Emailed them regarding the issue, after initial contact and issue not being resolved they stop responding to my emails. - Called and spoke to owner about wanting a refund. He told me to mail it back with the receipt and they would refund my money.- Mailed out package 10/24/22, where I paid $25.05 for shipping. Never received refund. They have not returned my voicemails or emails regarding the situation. (Tracking ID ***********************Initial Complaint
10/20/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I was told when I first purchased the heat pack that it has a lifetime warranty with a free replacement if my product should become damaged for any reason. I have reached out to the company numerous times by writing to the email on the website and also through their social media page via Instagram. I have yet to receive any type of response whatsoever. Very unprofessional and deceitful.Business response
12/29/2021
Hello Ebony, It was a pleasure to finally communicate with you and I am happy that we were able to resolve this issue. Our apologies again for the delayed response to your Instagram messages as we were not active on the account at the time. Now that we have established communication please feel free to contact me any time if there is anything we can do for you.
Thank you
*********************************
HotShotz CEO
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Contact Information
8863 Greenback Ln Ste 325
Orangevale, CA 95662-4059
Business hours
Today,9:00 AM - 5:00 PM
| MMonday | 9:00 AM - 5:00 PM |
|---|---|
| TTuesday | 9:00 AM - 5:00 PM |
| WWednesday | 9:00 AM - 5:00 PM |
| ThThursday | 9:00 AM - 5:00 PM |
| FFriday | 9:00 AM - 5:00 PM |
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.