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Find a Location

DCH Toyota of Oxnard has 1 locations, listed below.

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    Business ProfileforDCH Toyota of Oxnard

    Auto Repairs

    At-a-glance

    Customer Reviews

    1.4/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    20 complaints closed in last 3 years

    7 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company's business is a full-service auto dealership.

    Business Details

    Location of This Business
    1631 Auto Center Dr, Oxnard, CA 93036-8972
    BBB File Opened:
    11/1/2011
    Years in Business:
    54
    Business Started:
    6/1/1970
    Business Started Locally:
    6/1/1970
    Business Incorporated:
    8/26/1985
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Number of Employees:
    95
    Business Management
    • Mr. John Hautman, General Manager
    • Mr. Oscar Gutierrez, General Sales Manager
    Contact Information

    Principal

    • Mr. John Hautman, General Manager

    Customer Contact

    • Mr. John Hautman, General Manager
    Additional Contact Information

    Email Addresses

    Customer Complaints

    20 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/10/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved
    I put a $2,000 "refundable" deposit (on a credit card) down on a vehicle to hold it until I could come to the dealer. After deciding to not buy the vehicle, I informed the dealer and was told my deposit would be refunded ASAP. So, they have NOT refunded my "refundable" deposit despite 3 phone conversations with the finance guy Angel - the same person who charged my card for this deposit. They still have my money, and the deposit is now on my credit card bill. They are REFUSING to refund my deposit, even though they have already SOLD the car I was looking at! I have submitted a charge dispute with my credit card issuer (Goldman-Sachs). This person is dishonest and even punitive in his disregard for ethical handling of my deposit. I just want my money back. I'm about to leave horrible reviews for this auto dealership every place I can, if there is no resolution soon. Please call me f you want more details. Thank you, C*** ***********.
    Read More

    Customer Reviews

    10 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kevin K

    1 star

    05/02/2024

    This business is deceitful. I inquired about used cars, including disclosing poor credit. I also indicated that I was interested in the 2011 Honda CR-Z. The employees at the business indicated that I should provide a credit application and my information. Then, after doing so, this business stated that a car is not financially possible. There was no explanation due to credit; rather, the car wasn’t able to be financed. This information could have been disclosed up front if it were truthful. Yet the dealer in fact advertises the same auto as finance available. A reasonable person would be weary of honesty with this business in an industry like car (used) sales that is loaded with dishonesty! See photos.

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