ComplaintsforDCH Toyota of Oxnard

• Initial Complaint

  07/10/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I put a $2,000 "refundable" deposit (on a credit card) down on a vehicle to hold it until I could come to the dealer. After deciding to not buy the vehicle, I informed the dealer and was told my deposit would be refunded ASAP. So, they have NOT refunded my "refundable" deposit despite 3 phone conversations with the finance guy Angel - the same person who charged my card for this deposit. They still have my money, and the deposit is now on my credit card bill. They are REFUSING to refund my deposit, even though they have already SOLD the car I was looking at! I have submitted a charge dispute with my credit card issuer (Goldman-Sachs). This person is dishonest and even punitive in his disregard for ethical handling of my deposit. I just want my money back. I'm about to leave horrible reviews for this auto dealership every place I can, if there is no resolution soon. Please call me f you want more details. Thank you, C*** ***********.

  Business response

  07/10/2024

  The 2000 dollars has Been refunded 

  Customer response

  07/10/2024

  
  
  Complaint: 21968522
  
  I am rejecting this response because my deposit has not been refunded.  Transactions on the Apple Card occur instantaneously, and it has not occurred . I have told 4 times now that it will be refunded!  Nothing yet has happened.
  
  Regards,
  
  C*** ***********
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  Business response

  07/11/2024

  We reimbursed payment to customer on July 9/2024

   

  Customer response

  07/11/2024

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 21968522, and find that this resolution is satisfactory to me.
  
  Regards,
  
  C*** ***********
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  07/10/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Withholding refund check. I traded my car in at another dealership and canceled my extended warranty I purchased with it at Toyota of Oxnard May 9, 2024. I was told 7-10 business days and a check should be issued. We waited. Waited. Almost a month we call back, they said it was on CNA National Side. We contacted CNA National and they stated it has been canceled and the refunded amount of $1,895 was sent to the dealer and canceled as of May 9, 2024. We are now July 9th, two full months later, still no check. We have called countless times and it's being handled and handled but nothing. Then was told it was because of the whole CDK shutdown issue. Yet that happened June 19th when CDK went down still a whole month and 10 days after our request to cancel was placed and should not have effected it. We provided proof this morning via email that the car was traded, date, and the finance company already has been paid off and is also issuing us a check of $76 for what we overpaid. Yet we keep getting pushed behind at this dealer of our $1,895 check for our refund. Tired of the wait and run around. We have canceled others before with zero issue and checked issues directly to us less than a month. Still waiting.

• Initial Complaint

  05/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 2/2018, I purchased a 2018 CHR and the 100k-mile extended warranty at DCH Toyota of Oxnard. At 30,341 miles, I took my vehicle in to be inspected due to a humming noise coming from the right front of the vehicle, as documented in my invoice. The noise was dismissed by DCH Toyota of Oxnard, who said it was normal. The noise has not gone away. At this time, my car was covered by the Basic 36-month Coverage and the extended warranty. A simple Google search would later show me that the 2018 Toyota CHRs are notorious for CVT transmission and wheel bearing issues, but none of that was discussed at my routine maintenance appointments or when I took my car in for the humming noise. At 106,000 miles (4/1/24), I took my car in for another inspection due to the same noise issue, and J*** ***** attended to me. At the end of the inspection, I was informed that my vehicle needed a transmission replacement with torque converter replacement, water pump replacement, thermostat replacement with water pump, cooling system fluid exchange, battery replacement, front/rear brakes, brake fluid exchange, and an alignment. After some back and forth with J*** ***** and C**** ****, our issues were not resolved. I reached out to Toyota Financial Services, Inc about the extended warranty only to find out that there was no claim history on my vehicle. DCH also didn't have my invoice for the humming noise complaint. This is likely because an Individual with a similar name as mine and a similar vehicle to mine was the person listed on my invoice with the complaint. How do I know the correct vehicle was inspected? Well, as of 5/3/24, my issues have not been resolved, and DCH staff are trying to claim because I am 6k miles over the extended warranty, my car will not be covered, yet they are not allowing the extended warranty team to make that decision. My car has been sitting at DCH for over a month.

• Initial Complaint

  11/01/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have recently bought a used vehicle from DCH Toyota of Oxnard. On Friday Oct 27th, I showed up at the dealership to test drive the vehicle, and my sales representative was Joel Alvarado. I clearly told him and stated that I am not interested in any accessories, and I won't proceed with the purchase if they try to sell me any accessories. Joel Alvarado kept going back and forth for too long, and he came back with a paper that shows up that the DMV fees are almost a thousand dollars. I told him the DMV fees aren't supposed to be this high and he lied and said that these are computer generated fees and he can't do anything to it. Then, he handed the sale over to the finance representative, A***** *********, who actually had me blindly sign for a $450 security system (what they called DMV fees previously) that he didn't even mention the whole conversation or disclosed, and I ended up noticing this afterwards. They had me blindly sign a security system purchase without disclosing it and stated that these are the contract signatures. A***** ********* clearly disclosed all the other documents: the due bill, the certification papers, the optional extra coverage, but he never disclosed or legally presented that piece of accessory. 

  Business response

  11/03/2023

  I Spoked with customer; he didn't agree with the product that he purchased.

  and wants his money back

  we will reimbursement. His money

• Initial Complaint

  09/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 4Runner in July from two gentlemen’s who honestly could care less I was there. I’m a first time buyer so everything was fairly new. First off after buying my vehicle they refused to give me a $30 top off of gas. It’s a 40k car, that is a small piece of their care toward me. Second where I’m most concerned and want either financial compensation, or to fix the problem. The problem is this, Mr P**** sitting in the passenger seat, annoyed to be there. Confirmed and told me the light bar and winch assembly do in fact work he just wasn’t sure on how to use it, neither was I and that was of my least concerns. later on I try messing with it and nothing works. I then fall into work and school and life and forget about it. September I take it in and the mechanics say it’s not even wired up nor does it work. I immediately try to get a hold of them where the sales representative states rudely again, they will not fix it. No customer service what so ever, you’d think after I bought a car from them. Guess not, every email I send I have to follow up over and over then I ask to be sent to finance department and he doesn’t reply of course. I call and the Second Gentlemen told me he’ll call me back to handle it. Been two days and won’t pick up his phone, he’s not relatively close so I cannot pick up and leave to see them. Their parts department also has ignored my request for roughly 2 weeks now when it was suppose to be a day and I’m at a loss. I’ve been lied to ignored and utterly treated with no respect or kindness. I researched the cost to replace it and it’s probably under 1k, from a large corporation I believe this shouldn’t be a lot, considering I bought a 40k car from them. If they refuse to fix it I would like the dollar amount to be subtracted from the total cost of the car, considering they credited it as working. When in fact it does not and actually will lower the value of the car when you state it’s not working. Dont think I’m the wrong. Help me,Thank you.

  Business response

  09/22/2023

  Customer purchased a pre-owned vehicle. 

  with aftermarket winch and light bar  

  car was sold as is   factory warranty does not cover aftermarket products.

  we will be more than happy to offer him a discount if he wants to replace parts.

   

  Customer response

  09/22/2023

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 20634393, and find that this resolution is some what satisfactory to me.

  The car was sold and valued as all parts working. The underlying fact is that is does not work so the worth should be lower. A car sold as is, still values according to working parts
  
  Regards,
  
  A****** *********
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  07/19/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On July 5th, I accepted the KBB "All Cash" offer for my 2020 Honda Accord Hybrid Touring ($30,176) and went at 12:00 Noon to DCH Toyota of Oxnard to meet J*** ****** ###-###-####. He inspected it, and offered me $30,000 for it, filled out the 3 documents, handed me copies, took the keys and went to lunch. When I got home, I looked at the documents, and realized that I didn't get the difference of $22,750 ($30,000 less $7,250 the remaining loan balance with American Honda Finance). I called back, and they told me that I could come in and get the check when they get the title for the vehicle. On July 7, 2023 I checked online and noticed that the loan was paid in full. During the week of July 10 to 14 I received 2 letters from Honda Finance stating that the loan was paid in full and that they mailed the title to the dealer that paid off the loan (DCH Toyota of Oxnard). One letter came a day or two later as it was mailed to the original address on our loan. On Friday July 14th I called and asked where the check was, and I was told they didn't have the title (that it could take 45 days). I already knew they had the title as the two letters I received from Honda said they mailed all on July 7, 2023 the day the loan was paid off. On July 18, 2023 after 2 unanswered phone calls I emailed J*** ****** and threaten to go to the BBB, and to seek an attorney for possible legal action. Instead of telling me they didn't have the title yet (which I now doubt from the delivered mail to me states), I got a reply "ok". I don't know what that means, I am assuming he wants me to file a complaint and so I am. BTW Kelly Blue Book said it should take one to two weeks (it has been two weeks).

  Business response

  07/21/2023

  We spoke with customer and let him know we paid off his car. 

  we are waiting for us to receive title as soon as we have the title, we will give him his equity money as discussed. When we purchased the car

  Customer response

  07/21/2023

  
  
  I have reviewed the response made by the business in reference to complaint ID 20341955, and find that this resolution is satisfactory to me.
  
  Regards,
  
  S***** ******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  06/23/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In January 2023 I purchased a Honda CRV that I paid in cash in full. DCH Toyota of Oxnard offered an extended warranty for the car for a full price of around $3,000, I put in a $400 deposit into it. Eventually I decided to cancel the extended warranty before my payments started and I was promised I’d get a refund for the $400 I paid from DCH Toyota of Oxnard. The warranty was cancelled on 3/16/23 with the third party company that provides the warranty (SPP) SPP said DCH would do the refund. I have been trying to get a hold of someone at DCH and sent emails, left voicemail messages to Andres Santander from the finance department whom has never return my phone calls. Additionally I never got the DMV stickers for the car I purchased. I contacted DMV and they said the dealer paid for them in December 2022 and they should’ve had them on the car, they said if I wanted them I have to pay $25 for them. I contacted DCH Toyota and have never heard from the people I’ve spoken to regarding these issues. I’m looking to get my extended warranty refund of $400 and my sticker to my car. My Contract No. COR - 38****14.

  Business response

  06/26/2023

  Spoke with customer and we will reimburse him his 400 dollars.

• Initial Complaint

  05/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Thursday may 18, 2023 I took my 2015 Toyota Corolla for a paint recall they advised me that they were only going to take pictures I did not know that they did an full mechanical inspection and that’s were the problem starts when I was waiting for my car I received a inspection report that I need a battery replacement I was confident that they were trying to just upsale me on something because my car was in perfect condition. So when I came to pick up the car it will not start so I told them. They said yea your car needs a battery look at the inspection report. I advised them that I never had any car battery issues before so I went to Walmart and bought a new battery and still no start. Who ever inspected my vehicle did something to it that caused a short and they want to charge me money to fix the mistakes they caused. They refused to fix their mistakes and blame me that my battery was faulty when I got there .somebody did a mistake while they had the car in their possession. all I want is my car to work how It was before why do I have to deal with someone else’s mistakes? they made the vehicle start by disconnecting A/C blower motor components inside my car, not fixing the problem. When the a/c fan motor is connected the car shorts and won’t start their shop tech told me all they did to make it start was disconnect the a/c components inside but now my car has no A/C fans.

  Business response

  05/22/2023

  DCH Toyota of Oxnard only inspected this customer's vehicle and did not do anything that could have caused these problems.  We have done everything we possibly can without charging him for further diagnosis.  The customer did not approve a revised estimate for futher diagnosis.

  When our Technician attempted to start the vehicle to move it after it sat on our property for approximately 1 hour, the vehicle would not start.  The Technician turned off the lights and then the vehicle cranked over very slowly indicating a bad/drained battery.  The Technician started the vehicle, drove it into his work space, and tested the battery.  The battery failed the test.  The Technician proceeded to perform a visual inspection.  At the end of the inspection the Technician had to jump start the vehicle.  We recommended to the customer that the battery be replaced to start.  The customer opted to purchase a battery from another parts supplier and we installed it at no charge to the customer.  The vehicle would crank but not start.  The customer blamed DCH Toyota of Oxnard for this condition.  We offered to inspect the vehicle to see if it was somehow related to the work we did and the customer agreed.  We found the HVAC blower motor stayed on even with the key in the off position with the new battery installed.  This indicates a problem that could have cause his original battery to discharge.  At this point we confirmed that this failure was not related to the inspections we performed on the vehicle.  We advised the customer to determine the root cause of the failure he would have to authorize an estimate that he would be responsible for.  The customer declined the estimate and insisted that we should repair his vehicle at no charge.  Service Manager, Chris Case, spoke with customer 5/22/2023 and listened to his concerns.  Chris reiterated our findings to the customer and asked if he would like us to perform the further diagnosis to determine what failed on his vehicle.  The customer again declined.  Chris informed customer that there is nothing more DCH Toyota of Oxnard can do without his authorization for an estimate.  Chris informed customer that he must remove his vehicle (he has the keys) from our property to avoid incurring storage fees.

• Initial Complaint

  04/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my car to have its paint inspected since it was peeling/chipping. If the inspection is deemed approved by Corporate Toyota then I would have to wait 6-8 months to get my car repainted. My issue is that Toyota Oxnard never provided me any documentation that the inspection was done or sent to get approval. I am concerned that my issue will not be resolved and my car paint will continue to peel/chip. I only have another year or so under the secondary coverage.

  Business response

  04/14/2023

  DCH Toyota of Oxnard submitted the estimated paint repairs to Toyota Motor Sales for authorization.  Toyota Motor Sales has yet to approve the estimate.  Once we have approval from Toyota Motor Sales we will put Mr. N*** *****s vehicle into a queue for the body shop to perform the repairs.  Please keep in mind there will be a 6-8 month delay caused by a backlog of customers waiting for the 3rd party body shop we use to catch up.  There are thousands of paint repairs that have already been approved by Toyota Motor Sales.   Service Manager, C**** ****, contacted customer and explained the situation on 4/14/2023.

  Customer response

  04/18/2023

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 19907804, and find that this resolution is satisfactory to me.
  
  Regards,
  
  N*** *****
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  12/29/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 12/22/2022 I drove a 2011 Nissan Leaf listed online for $5479 that had been on the lot since September; it had 5 miles on the battery range so upon return we plugged it into the charging station at the lot and went in to make a deal. I made the deal for cash at $5000 "+tax, license and fees" it came to $6000 which later was explained that they added $489 to the $5000 deal for an "accessory I didn't approve or buy, then added tax and license! I waited 4 hours to make the deal and after taking my money and my friend's debit card when time to leave with my car they couldn't find the keys. While waiting I noticed the car had a 1 mile range on it and could not be driven. they plugged in and said they would deliver in the morning. they sent a sales person to drive us home! 12/24/2022 After 3 ignored and unanswered phone calls to Richard, the floor manager, he finally called and told me the car's charging system failed and he was having it checked and would call me back asap. At 4:45pm I called again -3 times - and finally again Angel called and told me the car could not be sold and had to go to auction; they would refund me. I said they need to bring me my money. He said they would reverse the charges to the card and mail me a check. It is 12/28/2022 and I have not received a refund in return for the cash I put in their hands! Why are they not obligated to return cash to me upon refusal to deliver the car???? I gave them cash upon expectation of taking the car. This dealership acts unprofessionally, incompetently, with no regard for customer care, they provide no service to the customer, list cars without inspecting thoroughly and try to sell cars that are legally unsaleable - AFTER HAVING POSSESSION OF THE DEFECTIVE CAR FOR 5 MONTHS! THIS DEALERSHIP ADDS ACCESSORIES WITHOUT APPROVAL OR AGREEMENT ON TOP OF THE AGREED PRICE - AFTER THE FACT AND SNEAKS A NON BUYER SIGNATURE ON THE DEAL BREAKDOWN SHEET (which was not shown to me until I asked to see it.)

  Business response

  12/29/2022

  We are returning all money   to customer

  we will mail her a check for the full amount, or she can come and get it from us 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩