Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a Boss BV****NV several years ago, and had it installed by Best Buy. During the past year or so, the touch screen simply stopped responding. Resetting it would fix it previously, but now even this did not work. I had to essentially fight my way into the Setup mode, which the remote control will not allow you to access as far as I can tell, to perform a touch screen calibration last week, which fixed the problem. However, when I started my car today, the touch screen was again unresponsive and this time the system would not permit me to access the setup screen. The touch screen became responsive later, for no apparent reason (except I had restarted my car). When I called Boss technical support, I was told there was probably some kind of internal problem. I know the item is out of warranty, but I do need to either get it fixed or else replace it. If I do have to replace it, the replacement will not be sold to me by Boss which will be permanently disqualified from selling me anything due to poor reliability and workmanship as evidenced by this product. What I need to know are my repair options, e.g. can the touch screen be replaced?Initial Complaint
05/09/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed order # 565479 on February 12th 2023 ($60.83). I was unable to use the product and contacted customer service for a return. I was asked to send the receipt which i did and the refund was authorized. They sent a shipping label & I took the item to the UPS store. A few days later I received an email that my package has been shipped, I then called Boss Audio back to see what was being shipped to me and was told that they made a mistake and replaced the item instead of refunding. I was told I had to wait until the replacement was received-which I did- and mail it back. This took a week. After another week or two passed and I received no refund so on 4/12/2023 I called and spoke with CSA G****** ******* who advised that the refund had not been approved and he didnt know why. After putting me on hold a few minutes he came back on and advised that the refund has been approved and I would have my money in 3-5 business days. On 4/24/2023 I still have no refund so I called again and was told that their shipping department had not confirmed receipt of the second returned package. They have had this package for over a month. On 4/27/2023 I called and inquired about the refund and was told it would be issued in 5 business days. I then asked to speak with a supervisor and was told the supervisor "F****" was unavailable but would call me back. This never happened. On 5/5/2023 I had still not received the promised refund. I called and was told that the refund had been issued. I assured them that I have been monitoring my bank account daily and have not. They told me to give it a couple more days and I again asked to speak with the supervisor. I was again told the supervisor "F****" was unavailable but would call me back. This again did not happen.Initial Complaint
09/06/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased a Boss 7'' radio for my 09 Ranger. within 6 mos it failed and they sent another. Now the second one has failed and after about 10-15 useless emails they keep playing warranty games and long story short they won't honor their warranty. They are trying to back date to the first unit. Warranties are form the date the new unit is shipped. Long story short they owe me a new replacement unit. I have for weeks now been trying to get this resolved but they play games with their Zen Desk response. They have my information and date of returns on their system.
Business response
12/08/2021
The company has been dealing with the unprecedented pandemic that none of us could have been prepared for. During that time many team members were displaced or furloughed and, as a result, our customer service suffered. Our Customer Service Team has been diligently trying to resolve any outstanding issues to meet both our past and current customers. If you still have any concerns with your product, please contact us directly to resolve them. You can reach us at ###-###-#### X.2. Thank you for allowing us the opportunity to make it right.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.