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ComplaintsforCraft Enterprises
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Complaint Details
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Initial Complaint
01/26/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
- Original order was placed on 12/27/24 for vinyl flooring. I ordered 12 ft x 7 ft. The total was $223.93. - The confirmation email says it will ship in 1-3 days, and arrive within 7-10 buisness days. - The company ghosted me after texting and emailing to get a tracking number. I reached out probably ten times. - They replied after three weeks (on 1/16/24) and I told them to cancel my order. They said they would if it hadn't already shipped, then shipped it out after the fact, instead of being truthful and cancelling my order. - The package arrived a month after the original order was placed (on 1/24/24) through UPS, tracking number: 1ZX705X*********33. - The flooring I received was 10.5 x 8 ft. (The wrong size) - I told the business that and they accused me of cutting it and trying to make them look bad, which of course, I did not do. (This is impossible even- as I ordered a 12x7, so I couldn't have cut it to be longer than 7 feet.) - They told me they would not refund me per their policy, but their policy says that "unless they messed something up, they can't give a refund. But obviously, they did mess up and gave me the wrong item. - At this point, I really just need my money back. This is all insane.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.