We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Pacific Aire
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Debbie L

    Date: 06/16/2023

    My furnace was working fine, I just wanted a thorough review to ensure it was in good shape for my tenants. The technician found multiple things wrong, a drip in the furnace (he said maybe it came from his hand but there’s rust indicting some rust of previous leak), no roof leaks at the pipe though. A potential crack and nut that are indicators it’s about to fail and co2 will be in the home, ductwork as if someone fell on it. And some other issues. At 19 years old my Lenox system according to him was beyond the 10-18 year furnace life. So I asked for a new furnace quote. He said another technician would confirm his findings. The person who came was not a technician, he was a salesman. He pressured me to start work this week for the best discount and yes I would have to replace all my ductwork for them to warranty it all. $12k was the price for both. I needed to decide the same day so he could put his guys on the job. He was going to have my scared tenants sign the warranty which I had not had time to read the many disclaimers. I didn’t have time for second opinions. I decided not to take the bait and had a second company come out the next day…… Nothing wrong with my furnace, and ductwork was in good condition but for one small area which they corrected. No co2 detected with meter. Nor signs of imminent failure, or moisture. They even said I should get another 10 years out of it! They did remove some left over ductwork from installation in 2012 which pacific aire included in a photo they shared with me demonstrating damage. It was taken to the trash. Did they try to pressure me because I am a woman and not present? Very disappointing as they installed this system 19 years ago. Current customer tactics seem to be fear and pressure. The Co2 is scary and no one wants to potentially be affected so it is a great scare tactic.

Pacific Aire is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.