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ComplaintsforFourth Ray Beauty
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/14/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Order number 52979 received, the avocado gave mask immediately burnt and stung my skin. I washed it off within seconds and my skin still feels tight and hot. The fourth Ray beauty site has a contact page but it says “403 forbidden”, https://support.fourthraybeauty.com/hc/en-us/requests/new Image uploaded of broken webpage. Refund on the mask and partial shipping required. I have to throw this product out, or, be provided with other items of equal value I know are safe for skin. Refund is preferred. I never expected a reaction this harmful to my skin, from a vegan and cruelty free company.Business response
08/24/2022
Thank you for reaching out to us! We're disappointed to hear about your experience. We've issued a refund for the item. You should see it in your account shortly. We hope this helps and if you need anything else, just let us know. Thanks again, Customer Service, ColourPopCustomer response
08/24/2022
I have reviewed the response made by the business in reference to complaint ID 17566901, and find that this resolution is satisfactory to me.
Regards,
C****** **************
—they refused to assist me with poor responses via email and kept deleting my Instagram messages
I am saddened I had to make a BBB complaint but glad they FINALLY refunded me
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.