ComplaintsforRuben J Mesa Tax Service
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Complaint Details
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Initial Complaint
06/20/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I had an appointment with this business for tax service for my deceased mother. After talking to one of the employees for approximately 5 minutes at this appointment, she started being rude, raising her voice and then asked me to leave. After several calls they told me they were not interested in providing the service. I have been requesting a copy of my mother’s 2018 and 2019 taxes so I can find another tax service, however, to no avail. After several phone messages requesting this information (copies) I am not getting a response. Since the tax service was paid for both years, I should be entitled to a copies. This is frustrating and I am trying to do the right thing by paying my mom’s taxes. Any assistance you can provide will be greatly appreciated. Thank you!Business response
06/30/2022
The business stated over the phone that they rather not deal with this customer any longer. They suggest that he can go to the IRS website (https://www.irs.gov/) to ask for his mothers' tax filings.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.