ComplaintsforVenice Beach Yoga, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/19/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I canceled my subscription before the renewal period and still got charged $30 for a full year subscription.Business response
04/26/2022
Business Response /* (1000, 5, 2022/04/19) */ Contact Name and Title: **** *******/Manager Contact Phone: ********** Contact Email: ************************** The customer had registered for a Groupon membership which automatically auto renews at the discounted annual rate of $30/year unless cancelled. We are very clear about this in the terms and conditions on Groupon and state it VERY clearly upon redemption of the Groupon. ****** did reach out to us after her account renewed requesting a refund which we provided her with in a timely manner. Attached is a screenshot of our communication with her. Please advise if you require any additional information. Thank you. Consumer Response /* (2000, 7, 2022/04/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) The yoga collective refunded my money. Also let me cancel my subscription.Initial Complaint
02/01/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
In January 2019 I used a ******* for a one-year online membership to The ***************. I was charged again in 2020. I misunderstood the misleading approach of how they require you to cancel and seek a refund. My mistake. But I then cancelled and had no membership but was still charged $30 in 2021, again my account says I have no membership and no payments made. AGAIN this January 2022 I saw a charge on my credit card. The charge says $30 to The ***************. I logged back in to The **** ************** website and my account says no membership, no payments made, but here we are with a credit charge. I want to have a full refund/reversal of charges and have my credit card removed from their files or whatever company they outsource billing to. This is the third year in a row I have been scammed for $30 for a membership I don't have according to their own website!! They also say that if you dispute the charge with your credit card company than they will refuse the dispute and refund "in order to protect their business." I need them to fully refund and remove my information from their biller.Business response
02/11/2022
Business Response /* (1000, 6, 2022/02/09) */ Contact Name and Title:************* Contact Phone: ********** Contact Email:*************************** The customer had reached out previously and we have already processed her a full refund as well as cancelled her account. We are very clear about the membership being on auto renewal until cancelled. The cancellation is the responsibility of the member like is the case for all other online subscription based websites (*******, ******...etc). We have never mentioned that we would refuse a dispute because that is not our company ethos nor do we have the authority to do so. Once a charge is disputed the decision to reverse the charge is up to the credit card company and not us. Attached are the receipts and proof of refund. Please advise if there are any further questions! Consumer Response /* (2000, 8, 2022/02/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) I had already responded that the company refunded the money and says they have cancelled my account. However when signing up with a ******* it is NOT clear that it is an ongoing membership. Perhaps they have changed the wording since 2019 when I had made my purchase and it is more clear now. Regardless I am accepting the refund and cancellation and want nothing more to do with this company.Initial Complaint
09/03/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I was charged a recurring withdrawal of **** I was not aware (when I signed up for a year of classes) that it was an annual membership. I would like to remove my credit card from their files and get a refund.Business response
12/16/2021
Business Response /* (1000, 20, 2021/12/16) */ Hello, This Customer purchased a Groupon membership for a year and registered the account Aug 25th, 2019. The registration process for the groupons are such that the customer is registering for the year they purchased via Groupon and it auto renews at $30/year thereafter unless cancelled. This is made clear upon registration. The cancelation process is simple via our website. I just checked out email archives and this customer never reached out directly to us to ask for a cancelation nor a refund. I have now cancelled the account and issued a refund. Please advise if there is any additional information needed.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.