ComplaintsforPacifica Tiny Homes
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Complaint Details
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Initial Complaint
03/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Many issues with this company after purchasing my THOW with Pacifica Tiny Homes (PTH). Ive had to deal with the following (some have been addressed, some have not): Protruding material from the belly of the house, ripped material, DUCK TAPED; AC water drainage issues;Poor cleaning upon delivery i.e., bugs, wood shavings, dust, window ***** covered in fly droppings, dirty toilet, sticky adhesive, etc...;Shower not stable; one side easily pressed in, unlike the other sides;Extreme late arrivals without follow-up;Allowing people in the neighborhood to walk through my THOW during delivery; drivers sat and ate lunch; Damage to the stair tread; The latest and most pressing issue has been the leaking door they used from Masonite. Masonite has an F rating on BBB. Profuse amounts of water leak all around my door saturating the flooring. This has happened with both the original and the replaced door. I provided photos of the issue each time I contacted them requesting a replacement. I was left to battle Masonite for months trying to get a functioning door replacement. Now there is water within the core of the door, which could lead to a lock malfunction, warping, and mold. When Masonite FINALLY agreed to send a new door they refused to cover labor or delivery. Pacifica Tiny Homes should step up per their warranty and cover the labor and delivery. Instead they are now ignoring my emails. I am so tired but I will continue to fight for what is right. Throughout this process Ive gone above and beyond to be polite. I paid a significant *** of money for my THOW and this is entirely unacceptable.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.