ComplaintsforWood panel wall usa
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Complaint Details
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Initial Complaint
08/08/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I placed an order on 7/30/24 for wood panels and received a confirmation email of the order placed.I was charged $271 I have not received any shipping information or any indication that my order will be fulfilled.I have called the company numerous times and no one has answered. I have emailed and not received any reply.I believe this is a fraudulent company with a fraudulent website.Initial Complaint
10/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Ordered on line $1493.77 worth of wood paneling on Oct. 10, expected delivery 10 days. A week later, no email stating it was shipped. In fact, nothing from the company. I called and spoke to a woman named ***** who said my item was backordered! (yet I never got an email stating same). She said they could substitute another item. I said I would measure the wall and call her the next morning. I did and I called numerous times over the next 4 days, left 6 voice messages and emailed them twice, and contacted them through their website. NO RESPONSE!! No one answers their phone. This material is needed for a project. I do not need it next year! I just put in a claim to my credit card. I'm seriously sorry I ever heard of them. I want my money back. What a waste of my time. If you are thinking of buying from these folks, don't.Initial Complaint
04/21/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Owed a refund that was never paid. Have left several messages but no one calls back.
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This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.