ComplaintsforDignity Bio-Labs
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Complaint Details
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Initial Complaint
04/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I purchase a bottle of VirilX on 20 March 2024. The order was fulfilled and shipped using DHL international. When I look at the tracking number, it says attempted delivery 3 April. I have not received any document. I contacted DHL by email and was informed that I should contact the merchant as this is an ecommerce transaction. I contacted the local DHL who stated that this is an international parcel and a different division of DHL and I should contact DHL international.I contacted Dignity Bio Lab support through email that stated the order was fulfilled and ship and should look at the tracking information.I called Dignity Bio Lab support who stated the parcel is in the hands of DHL who are responsible to deliver the parcel and should contact them. I mentioned all of the above to the agent who said they would escalate my request. I emailed Dignity Bio Lab again asking where is my request or refund and have not received any feedback.My order # is DBL302997. At this point, I would like a full refund of $49.46 USDBusiness response
04/29/2024
Hello ****,
We apologize for all the back and forth between the carrier and us. When there are delays, despite the carrier, we should take full responsibility, so once again we are sorry that you were not given the proper guidance and expectations. Usually, International orders (outside **) should take up to 21 days the most (usually is less, but some orders are held in customs longer).
We would love for you to try our produt, so someone from our **************** team will contact you via phone or email to make sure you received your order and get more feedback from you. Thanks for your patience and we hope to make it right for you this time!
Customer response
04/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.There were issues with the parcel status from the courier. The courier selected by the company stated that they had attempted delivery and to wait for an update.
I finally went to the postal office where the parcel had been waiting for me all that time.
Sincerely,
*************************Initial Complaint
02/16/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
My original order was for 1ea. bottle of Virl X on 11/3/23. On 12/4/23 I ordered an additional 3 bottle special price package as I was told by a Dignity Bio Labs **************** representative that I would need to take for a minimum of 8 weeks to see results. On 1/30/24 I spoke with ******, Dignity Bio Labs **************** and asked that they honor the 100% guarantee as I have seen no benefit after taking for 9 weeks. After a somewhat lengthy conversation she first asked me to consider taking a 50% refund and I would not have to bother returning the 4 bottles. I told ****** that I wanted a full refund so she gave me a Return Authorization (RMA # ************) and confirmed the return address to send the 4 bottles (Dignity Bio Labs, P.O. Box 4706, Pacoima, **. 91333-4706). *********** *** packaged the 4 bottles and sent by **** complete with Tracking #. The Package was returned a few days later stating: "Return to Sender, forwarding order for this address is no longer valid". I called Dignity Bio Labs ****************, spoke with ***** and asked why this package was returned to me. ***** confirmed I had the proper address and said to send again and that I could be sure that this package would be received. I had *********** *** resend to the same address which was again returned with the same "forwarding order for this address is no longer valid". Needless to say at this point I feel like I am being Scammed!! Each time I resend the 4 bottles I am paying $9.44 in shipping charges. Their 100% Guarantee also states that they are BBB Accredited - which they Are NOT!!!I would appreciate any help that BBB could give to insure that Dignity Bio Labs stands behind their stated 100% Guarantee and Refund the $196.31 that I sent them for 4 bottles of ************Thank you,*****************************Business response
03/01/2024
Hello *****,
We are sorry to hear that you had a bad experience returning the product to us, nonetheless, we have granted an exception and have provided a full refund for your order, you may please keep the product.
We hope this helps resolve the issue, but please do not hesitate to contact us back via email or phone if you need anything else
Customer response
03/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
01/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Took out over 400 dollars instead of *****Business response
01/17/2024
Hello,
We searched in our system by the email, phone and address you provided but could not find any order under these, we would love to know what happened and find the order related to the charges you mentioned, if deemed necessary we would refund after investigating on this. Can you please provide more information related to your order, if you have an order#, another email address and your first and last name.
You can contact us with this information via email or phone# and we would galdly investigate and help you out as needed. We are open 24/7 Email: ******************************** Phone: **************Customer response
01/17/2024
Better Business Bureau:All good spoke to business in ******* and they said my issue would be refunded. Thank you
The ***** of the Bible saves only sinners from h*** ******* 5:8
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************Initial Complaint
11/14/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Initial Complaint 12/16/2021 Complaint Type: Delivery Issues Status: AnsweredMore info I ordered (XXXX) and paid ****** for a ********************* from this company over a month ago. Never received an order or email from the company. But they withdrew ************* from my bank account. But never delivered the product. Can't reach the company .Business response
12/20/2022
Business Response /* (1000, 8, 2022/12/09) */ Hello *******, We are deeply sorry, about the experience you had with your order #**********, and also for the fact that wyou were not able to contact us through our toll free number X-XXX-XXX-XXXX nor through our email *************************** We appreciate your feedback and will take appropriate actions to improve. Please be advised that we ave refunded the order in full for the axmount of ****** back to your **** card *************** If you have any further questons please do not hesitate to call us or send us an email.Initial Complaint
03/18/2022
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
Ordered a FREE trial and paid shipping cost around $7.00. I recieved the product Viril Valor XL 60 capsules. I then noticed a charge of $90.90. I called the # provided on bottle. Was informed I apparently agreed to their small print that if I didn't cancel in 7 days which I did I would be signed up to get more and charged for it. I never saw this stipulation in their Ad. I don't want this product and would like my money refunded.Business response
04/06/2022
Business Response /* (1000, 5, 2022/03/24) */ We are happy to help if we had the order# ****** placed. We searched with his full name, email address and shipping address and could not find the order in question. If we are provided the order# we can take alook at it and process the refund per our Warranty Consumer Response /* (3000, 7, 2022/03/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never recieved an email. All that I have is a customer phone number **************. The container says distributed by ******** ****** *********.Initial Complaint
12/16/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered and paid ******* for a Brain Memory ********** from this company over a month ago. Never received a order or email from the company. But they withdrew ******* from my bank account. But never delivered the product. Called the company and they have no record of order. But they still ***** ******* from my bank account. Wall file a dispute with my bank. Just hope other consumer's do not get ******* up in this ****Business response
01/05/2022
Business Response /* (1000, 5, 2021/12/20) */ Hi ******, Thanks for your feedback. We have searched our records under your profile with your first and last name but the last order we found was placed on July 14th. If you could provide an order number, or the email address used to place this order along with the last 4 digits of the credit card and the amount spent we would gladly take a look at it and proceed as you wish. We will be waiting to hear from you to help you better.Initial Complaint
09/28/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Ordered supplement product and was shipped on 8/19/2021. Cost $231.93. Used product strictly according to mfr instructions for 30 days (one bottle). At the end of this time I have noticed absolutely no benefit so decided to use their 100% money-back guarantee as advertised on their website. Followed their refund instructions and CS was nothing but a fight. Clearly states on website to call this number and get an RMA before shipping product back but CS was adamant they could not give me RMA. Told me to just ship it back with the order number. I asked her to put those specific instructions in an email I could include in the shipment since this is not what mfr asked for. She said she would and, of course, she hasn't. Have tried emailing their support as well as finding other avenues of contact to no avail. Along with their 100% guarantee they also say on their site they are BBB accredited but so far as I have found they are not and have an F rating. (screenshot attached)Business response
10/06/2021
Business Response /* (1000, 6, 2021/10/05) */ Hello *****, We appreciate your feedback and are deeply sorry for all the back and forth you went through; although our website states you need to get an RMA it really is the process of contacting customer service to get authorization from them to return the merchandise, in such case the CS team would note your order in the system so it is authorized to be returned. On September 28th we refunded your order in full per our guarantee policy and we hope this change your experience with this purchase. Once again we are sorry for causing any confusion and inconvenience. Consumer Response /* (2000, 8, 2021/10/06) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
09/24/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On 9/3/21, I ordered Neuronol Cognitive product from Dignity Bio Labs. I waited over a week before checking on my order. On 9/7/21, they sent me an email saying it was processed and on the way. I continued to wait and track my order through USPS. It has been at a warehouse in *************** When I emailed about it I was told the postal service is behind and to just be patient. I informed her I would need for her to get her product back and refund my money. She told me she would reduce the cost and refund half my money but as of today I still do not have the product.Business response
02/08/2022
Consumer Response /* (2000, 8, 2021/10/18) */ They emailed me and said they have refunded half the money. I did receive the package. Thank you for your assistance, ************Initial Complaint
08/07/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
On July 29th, 2021 I purchased 180 capsules of Neuronol (three containers) cognitive formula food supplement on line from Dignity Bio-Labs, San Diego, Ca. - based on the promise of a 90 day refund if not satisfied & return of the unused product. The supplements cost $114.63 Upon receiving the supplement I read, (with a magnifying glass) the warning label: "not to used if you have a cardiac issue", which I do. This information was not on Bio-Labs website. I called Bio-Labs & asked for a full refund. because of the warning label - Bio-Labs representative offered a 30% refund, then a 50% refund (then did it all over again) He finally said I would get a $97.43 refund, as it was "company policy" to hold back 15% & I pay return postage. This "policy" was also not on the web site. Lastly, I asked him to send an email with return information, address etc. & refund amount I was to receive - he didn't. Can you help me get a full refund? thank you, *********Business response
02/08/2022
Consumer Response /* (2000, 6, 2021/08/21) */ BIO LABS FINALLY RETURNED BY FULL REFUND. THANK YOU FOR YOUR HELP *********
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
9 total complaints in the last 3 years.
3 complaints closed in the last 12 months.