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ComplaintsforArtistic Doors, Inc
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Complaint Details
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Initial Complaint
11/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On January 7, 2022, I entered into an agreement with Artistic Doors Inc, 75-101 Mediterranean, Palm Desert, CA *****, to construct two front doors. ******** Shondrick prepared the agreement and gave an estimate of 8-10 weeks. Over the next seven months, I called, text and sent emails for an update from ********. These are the emails: On March 14, 2022, I advised ******** I never received an update. On March 15, she responded "looks like an install date of 3/28." On April 12, I asked for an update, NO RESPONSE. On May 2, I advised it has been 16 weeks and asked for an update, NO RESPONSE. Again on May 2 I asked for an update, On May 2, ******** responded "The doors will be here this week" and they would schedule a date for the installation. On May 5, I advised it's been more than 16 weeks and I would like to cancel my order. NO RESPONSE. In the middle of May, the doors frame and doors, minus the interior glass doors, were installed. On May 23, I advised I had cardboard in the doors and I would like the doors finished. On May 24, ******** responded the glass doors will be ready "Thursday." On June 6, the doors were completed. On June 14, I advised ******** that one of the screens came loose from a poor installation. On June 14, ******** advised It "will be taken care of." On June 22, I asked ******** if there was anyone else who could repair the screen. NO RESPONSE. On June 30, I asked for a partial refund so I could pay someone else to repair the screen. NO RESPONSE. On October 14, I advised the screen door is still not repaired. NO RESPONSE. As of today, November 3, 2022, almost eleven months after signing the agreement and paying in full over $17,000, despite a few promises my screen door is still not repaired.Business response
11/09/2022
Wednesday 11-9-22 ***** went to client's house and secured screen onto door so screen cannot fall off anymore. see picture. I apologize to Brian for letting it get this behind and for you to feel like you had to file a complaint to get it fixed. Door is beautiful.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.