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ComplaintsforCaruso's Top Shop
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/08/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
The business repaired an Audi convertible top and headliner. As a result of their repair, the top became inoperable: it began catching on a metal bar during operation. I live far away and cannot return to the business. I would like them to reimburse for repair I do up here, or pay cost to ship car there and back for repair.Business response
04/20/2022
Issue was resolved.Customer response
04/20/2022
I am rejecting this response because:
I have not yet received a reimbursement check from the business, although we have spoken and decided to resolve this by their reimbursement for a repair I just made to resolve the issue. We can consider the issue resolved once I have received their reimbursement check in the mail.Customer response
04/26/2022
I am rejecting this response because:
Thanks for checking in about this, Bertha. I can confirm that I’ve received and successfully deposited the check from ********, and we can consider this matter resolved.
cheers,
****Customer response
04/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thanks for checking in about this, ******. I can confirm that I’ve received and successfully deposited the check from ********, and we can consider this matter resolved.
cheers,
****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.