Business ProfileforMilauskas Eye Institute

On 10/17/23 I phoned in to schedule an appointment and provided my insurance, VSP, information. Thre was apparently a question on my benefits and although I knew 100% that I have full VSP benefits to include Exam, Lens, and frame availability, the clerk refused to schedule me an appointment and instructed me to call the insurer, VSP. I questioned why I, the patient, had to call the insurer when I knew 100% my benefits are active and available and requested that the medical providers office call and I was told that it is their "policy" and they do not ever call insurers. Although this seemed very surprising, I then called my insurance company and again verified my full benefit availability. I explained to the insurer that the office instructed me to tell the insurer that they would have to call the office to provide insurance authorization. The insurer, VSP, stated that "the office knows that we never call, and that they need to call to verify or request authorization." Still stuck in the middle as a patient seeking care, I again phoned the medical providers office to request an appointment and I was again refused an appointment based on the inability to verify my insurance. I asked, "what do you do if someone doesn't have insurance, do you refuse care?" The clerk then informed me that they could book me for an out-of-pocket appointment. I again requested that the medical providers office call the insurer and they again refused. I called the insurer again after now being given an out-of-pocket appointment when I 100% covered. The insurer provided me with an authorization #********. I called the medical providers office back and gave the authorization number to the clerk, and she said it was not accurate. I informed them that we would work this out in person when I came for my appointment, and she rudely replied that I would be paying out of pocket.Patients should not have to fight to gain access to medical care, regardless of insurance coverage.