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ComplaintsforResidential Restoration Specialties LLC
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Complaint Details
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Initial Complaint
01/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On December 31, 2022, I contacted **** ***** of Residential Restoration Services to quote a cost to replace the motor in a Jacuzzi pump at my home in ****** ******. He came and reviewed the equipment, following up with a proposal to purchase and replace the motor (attached), requesting a deposit of $600 to acquire and begin the work. Since sending the deposit by Zelle, he has disappeared, refusing to respond to text, voicemail, or email messages. It appears he has simply absconded with the funds and performed no work at all. THis behavior seems to be both unprofessional and criminal. He should not be allowed to remain in business.Initial Complaint
01/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid a local contractor, **** ***** $1,550.00 through the Venmo app for tile a kitchen backsplash. I paid in full on December 28th, 2022. The business committed to: Tile installation in Kitchen Prep and seal wallboard existing surface backsplash. Cut( where needed) and se tile provided by customer (white 4x12) arranged horizontal stacked with 1/16 grout (white) lines - finish edge with schluter on right and left ends - tile behind stove. Additionally, Finish Drywall where cabinets were removed. The business committed to finishing the project between January 2-7th, 2023. The nature of the dispute is that after the funds were transferred, the business never started work on the project and neglected to return phone calls, text messages, etc. The business has also never returned the money back to the client. The business has not tried to resolve the problem. A case with the riverside county sheriff's office was started two days ago: 01/06/2023 Here is the case number ****... T-********* ****** ** ****** ***** Riverside County Sheriff’s Department Palm Desert Station ****** ****** **** ***** Palm ******* ********** ***** ***** ********
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.