ComplaintsforVacation Palm Springs Real Estate, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/16/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
From May 4-8, 2023 at the property Villa Lolita in Palm Springs (301 W Camino Alturas). There were 10 guests in my party and I paid close to $1,000 per/night to stay at the house. At least 5 days prior to arrival, I requested to have the pool heated and paid the fee to do so ($450)— the policy was that I needed to give at least 48 hours notice for the pool heat to be turned on. Upon arrival, the pool was neither clean nor heated. I contacted management and the next morning (5/5) they had someone come clean the pool and turn the heat on. But, the pool did not reach its expected heat (86 degrees) until the last day of our stay (5/7), which means I paid for 5 days of poole heat but only got 1. I contacted management about a partial refund for this, so that I would only pay for 1 day of pool heat since that was all we got, but I have heard nothing from them. Second, the refrigerator and freezer did not cool to expected temperatures during the entire stay. I contacted management several times to troubleshoot and then requested someone to come out to the house when the troubleshooting failed. No one came out to service the refrigerator or the freezer, resulting in hundreds and hundreds of lost dollars on food and drinks, including leftovers from a catered dinner that could not be saved.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1276 N Palm Canyon Dr STE 211
Palm Springs, CA 92262-4430
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.