ComplaintsforShell Gas
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/30/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was going to use a $50 **** gift card to purchase gasoline but canceled the transaction at the pump. I contacted the gift card holder but cannot get anything resolved. The $50 amount has not been refunded to my card.Initial Complaint
09/06/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I attempted to get $30 cash back So I purchased a 25cent lollipop and $30 cash backBut was told by merchant that transaction didnt go throughI showed him according to my bank statement $30 was debited from my accountSo he he said it should go back on your card in 5 minutes..And that the gas station across the street was having the same problemI also ask to speak to manager but was told manager was out of town I also called the gas station across the street to see if they were having the same problem as merchant stated and I was told that was not trueBut my money in fact was debited from my account it shows on my bank statement I was frustrated because I felt the matter was being taken lightlyAnd that the money I was gonna feed my kids with so I called the policei was told I would have to call my bank so I did soBut that will take up 60 daysSo now Im out off 30 dollars until dispute is doneAnd no the money never went back to my accountBusiness response
09/23/2023
Customer was mistaken. The funds were returned to the customers prepaid debit card. The prepaid company has their own procedure for refunding that is out of the merchants control. This was a misunderstanding that has been rectified.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
400 W Palmdale Blvd
Palmdale, CA 93551
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.