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ComplaintsforPalmdale Dog Wash and Grooming
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Complaint Details
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Initial Complaint
08/17/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
08/12/23 at 3:00 pm. I paid $75.00 cash (cash or zelle is the only form of payment accepted at this business). I spoke to a young lady (*******- business owner), I took my 3 year old ****** mix for a routine wash and trim. He had just had a haircut at a previous groomer on 06/17 (this should have been a simple wash and trim). I explained that I wanted to try a new groomer, but that he is skittish around his legs the groomer said ok. When I returned 1.5 hours later, my dog looked anxious and scared, I paid and left. When I got home I got a chance to inspect him and I was unhappy with his haircut (see attached photos). I tried to reach out and ask for them to fix it. The owner said she could not guarantee my dog would cooperate, I also did not feel comfortable taking my dog back to her because of his behavior when i picked him up. He looked distressed, which is not his normal behavior. I have since asked for a full refund and posted reviews on ****** and Yelp about my experience. The owner responded with explaining why she couldnt cut my dogs hair and made false accusations about my dog being abused (I can produce vet receipts, pictures, and videos proving my dogs is well taken care of and loved). She has several inappropriate/threatening messages (please see pictures attached) in an attempt to intimidate, threaten and extort me in order to have me remove my negative reviews. I believe I am entitled a full refund since services were not rendered as the owner claimed my dog was not cooperative, even though I warned her beforehand that he may be skittish around his legs and the groomer agreed to go through with this disastrous haircut. Pictures enclosed will include one before picture taken 06/18 and the rest will be include pictures of his legs, a cut on his neck, and his ears that do not look like they were professionally cut.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Palmdale, CA 93550
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.