ComplaintsforHiipps
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Complaint Details
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Initial Complaint
09/06/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Date of Transaction: 8/10/24 Amount paid to business: $218.97 Business committed to provide: undergarments Business sent items that are not as advertised on their website, which I purchased from Nature of dispute: after multiple requests the business will not provide me the option to return the items that were misrepresented because they will not make a profit off of them if they allow the return.The business only offered me a discount code for future purchases, but was unwilling to work with me on the items I received that were misrepresented. Note: any of the below listed "desired resolutions" would be sufficient.Initial Complaint
06/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a Sauna vest from this company 30 days ago with the understanding it would be delivered 5-7 days later.I never received anythingInitial Complaint
11/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered two corsets on October 13th. They were sent to my address without the apartment added on. This caused a failed delivery and a return to sender. However one tracking number from ** (SF6043822012985) says delivered while the **** (**************************) says returned to sender making it hard to debate in PayPal. All I want is the items but they are refusing communication with me at this point.Initial Complaint
07/10/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I ordered a non -sale item, TWICE as big as my size to ensure the item would fit. It arrived yesterday and there's no way it's the size listed on the tag. I emailed the company and received a poorly written and somewhat rude email advising me that ''sale items cannot be returned''. They went on to be condescending and say that corsets lace up the back. Ya think?! I've owned corsets before. Save your money, friends.Initial Complaint
06/08/2023
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
In May 2023, I ordered 3 items from Hiipps.com totalling $120. The items were not received for over 3 weeks. When they finally came in, two of the items did not fit due to incorrect sizing info on the website. Immediately upon receiving the items and discovering that they do not fit, I reached out to the company. I received a prompt and rude response....as far as they were concerned the items were sale items and would not be refunded, even though they do not match the measurements on the website.I am initiating a dispute with my bank.Initial Complaint
12/29/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I placed an order online on 12/26/22 after reading on their website that orders ship from*********** and if I pay for expedited shipping, it will arrive in 4-6 days. I waited for 2 days for a shipping confirmation and tried to reach out to contact them. The phoned on their website does not work and the address listed is a house. I emailed them multiple times and finally received an email back stating that my order has not shipped and it will not arrive until possibly January 7th. That is not 4-6 days. I emailed them back to cancel my order since it has not shipped and have not gotten any response. After googling the company name, I see that there are many complaints about this company. It lists their refund policy and returns accepted within 30 days but then if you scroll all the way down to the bottom, it says no returns on sale items. Well, EVERYTHING on their website is on sale so that is total fraud.Business response
01/18/2023
Consumer Response /* (2000, 9, 2023/01/18) */ I disputed the charge with my credit card company and was able to get it refunded.Initial Complaint
09/12/2022
- Complaint Type:
- Product Issues
- Status:
- Unresolved
I ordered a corset from Hiipps**** on 8/27 with expedited delivery; my credit card was immediately charged, and I never received any sort of confirmation email from them. I reached back out to them through the website three times requesting confirmation / estimated delivery date, and never received any response back. I either want my product or I want my money back ($48).Business response
10/17/2022
Consumer Response /* (3000, 9, 2022/09/27) */ Received an email from them saying the item was shipped, provided tracking information and everything. Per the tracking document, shipment was delivered in my locked mailbox. The item was not delivered or received.Initial Complaint
04/21/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Order from this company on March 26 and didnt get any notice except for when the purchase was placed. Then I messaged them about it and went back and forth with them for a week. Apparently the company is on a "vacation" and they would send me notice of my order next week. Well it's next week now and nothing. Its been almost a full month which is almost over their return policy. How can I get this fixed?Initial Complaint
03/18/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered 3 items (order#*****) on March 1st totaling $***. Two items do not fit and I would like to return for a refund. Items came as advertised and on time. However, I have attempted to contact the company via email twice to request return/refund info with no reply and when I tried to call the # on the website, I got a recording that said "the ******* call cannot be completed because the party is temporarily unavailable). Their site advertises they will take returns if you email or call them. Unfortunately, I haven't heard anything back. **B, can you assist? Per this site, these issues are not unusual. :(Initial Complaint
02/23/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On Jan. 13 2022 i order 2 waist trimmer wrap order#***** from this store. My package was never deliver to my home. when i call the store they said that i need to call the shipping company that they used. when i called them they sent me to my post office here in Hopewell Virginia. from there my post office said that the package way damage and that they could not deliver it so it was returned. They also looked up the tracking and said it was at the port in New York. I am including the tracking information. It has been over a month and they took my money and i have no product . I want my money back $39.80
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Customer Complaints Summary
13 total complaints in the last 3 years.
3 complaints closed in the last 12 months.