Business ProfileforDigital Media Academy Corp.

My wifes email to them, met with - well that's too bad...... very similar to the other complaints and not worth chasing the money, but they have lost an "Evergreen client" - one that would have spent 20K over the next ten years, but their attitude was horrible and senseless. My wifes letter to them - As mentioned in previous emails the reason I hadn't reached out was I thought, stupidly, I was helping a company get thru this covid mess and waiting for in person. I would have left it years if it had helped but only coincidentally made the request 2 weeks after expiration for a unrelated reason. As I'm sure you saw we did not receive the emails nor any SMS so we're unaware of the deadline. I understand the decision you've made. I think under the circumstances you could have made a different decision and had business from us for the next 6 years, and then possibly much more with the two other grandchildren following. The fact that we're talking about two weeks is astonishing especially since it shows we did not receive the communication and it was an honest mistake. When they say it's the principal of it, this is a very good example. This is not going to break the bank for us so we're very fortunate. I will share with you a different example. We were also sending our granddaughter to a horseback riding camp for a week. That had to be canceled because of a Covid scare and, when I contacted that camp, I had to speak to 3 separate people as it was very last minute and there were "no refunds". Each person I spoke with - you knew it was only about the kids. You could say a Covid scare is a different situation. Not really. We're talking two weeks, an honest miscommunication, and it would be just as easy to allow a credit for when in person is available and would cost your company nothing. That is a different feeling entirely. It will be easy for me to support the other camp, trusting them because of the way they've handled an unfortunate situation. And you're right, this isn't the outcome I'd hoped for, but 99% of the reason is because I wanted Lyra to be able to attend for years and that is disappointing.