ComplaintsforEton Corporation
Television & Radio Parts - Wholesale and Manufacturers
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Complaint Details
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Initial Complaint
04/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased a *********************** from Amazon to replace an older weather radio from another company. However the Zoneguard never went off. I attempted to reach Eton multiple times, however they were never able to help me. I exchanged the unit with Amazon, but the 2nd unit didn't work either. Eton finally sent me a unit, but that one doesn't work either. They are terrible about returning emails.Initial Complaint
02/13/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I purchased a Eton FRX3+ Radio AM FM National Weather channel Solar hand crank cell charger the battery will no longer keep a charge. I have contact the company numerous times via telephone and email requesting assistance in purchasing a replacement battery.No Response back from EtonInitial Complaint
07/18/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased solar charged battery radio (for $36), it is defective, when plugged in it turns off automatically. Three weeks ago I reached out to the business, they say they will get back to me but they never do.Initial Complaint
03/27/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I attempted to contact Eton about this issue, first by calling their number and leaving a message (to which they never responded), sending an email the same day (never answered that either), and again tried calling their customer service number and again 6 times and still not being able to reach anyone.Initial Complaint
09/09/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Several years ago, I purchased an******************* ****** weather radio, manufactured by Eton Corporation. Recently, during an actual weather emergency, I removed the radio from the storage case it came with only to find the ********** finish on the outer case of the radio had become very ****** and ****** altogether pretty ********** to touch or ******* I attempted to contact Eton about this issue, first by calling their *** number on 8/29/22 and leaving a message (to which they never responded), sending an email the same day (never answered that either), and again tried calling their customer service number on 8/31 and again on 9/9 and still not being able to reach anyone.Initial Complaint
05/26/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought a radio from them. It worked for one week. Ive been messaging them through facebook messenger. They told me to call their customer service phone number during business hours. I did. They have a recording stating there is no telephone customer service at this time. So, I have no way of getting service for a radio I paid for. Which means, they have just stolen my money. I have all the messages between me and them still for proof. They just keep telling me to be patient. Today is day number 7.Initial Complaint
03/30/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
After communicating with company's customer support about a faulty battery in my FRX5, I followed their instructions and faxed proof of purchase, and they were supposed to send me an RA to purchase extended warranty and return the radio. I have not heard back, and have sent multiple emails with no response since the first week of March.Initial Complaint
03/20/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased an **** Elite Executive radio through Amazon on Nov. 30, 2020. The radio worked initially but then it stopped receiving signals; no freaquencies were picked up. I was instructed by someone from **** to return the radio to **** with their authorization RA# XXXX-XXX. I sent it via ***** The replacement radio they sent didn't even light up, either with batteries or with AC adapter. I sent it back too with authorization RA# XXX-XXX. Both of these were returned by me to **** at my own expense. Now, after multiple emails to their service department and to one of their reps (**. ****** ******* who initially instructed me how to return the units), I receive no replies and have not received another replacement radio. Their customer support number doesn't work either. So now, at a total cost of over ***** I have no replacement radio and no refunds. Your help will be much appreciated. Thank you. **** ********Initial Complaint
02/03/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I mailed a check to Etón Corporation at the stated address on January 1, 2022, for the purchase of an adapter for an Etòn Elite radio. I followed instructions that were provided to me in an email from ************* on behalf of Customer Support. The check cleared my bank on January 12. I have not received the product, and I have been unable to obtain the status of my order, although I have made numerous attempts at contacting the company by phone and email, both as shown above. On December 30, 2021, I sent an email to ****************@etoncorp.com, based on information on the website etoncorp.com. I inquired as to whether they had an adapter for an Etón Elite radio. On that date, ************* replied with instructions for purchasing the product. I followed the instructions in her email to send a check for $24.95 to the above stated address and included information about the ordered product and my address, phone and email. My check cleared my bank on January 12. By January 24, 2022, I had not received the product, and on that date, I sent an email to Etón Corporation requesting an update for the status of my order. (I replied to ******'s email, which went to Customer Support). On that date, Ms. ****** replied that she had contacted their warehouse to check on the order and hoped for a response that day. I have received no further response, although I have called and sent additional emails. Emails sent by me: January 25 to Customer Support, January 26 to Customer Support Phone calls by me to Etón Corporation: January 26 January 28 January 31 February 3 Except for the emails on December 30 and January 24, I have not received a reply from Etón Corporation. I have not had any phone calls from Etón in response to my calls and voice messages left on their phone service.Initial Complaint
12/27/2021
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I paid to ship my ******* to **** **** to be fixed under the ******** - ***XXXX-XXX. **** acknowledged the product was defective, but they shipped me a new device that was also defective. I sent a video proof that it was defective, so they sent me shipping label this time. I returned the device, but never ******** another one back. It's been over 5 months since I started this warranty claim. They are not responding to my messages. I lost money shipping the device the first time, and now I'm left with no device at all. I have this entire ordeal ********** on two email chains with customer service: Subject: *** **** ******* *********** Subject: *** Replacement ******** ******** won't *********** RA#XXXX-XXX
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Customer Complaints Summary
14 total complaints in the last 3 years.
3 complaints closed in the last 12 months.