ComplaintsforBitplay
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Complaint Details
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Initial Complaint
06/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
My problem started with bitplay.ag casino on Dec 26 I won $400 and after months of contacting they customer service the declined my winning case closed and won't continue to talk about it, my next winning where on April 6 for $75 that say I got it and I provide I didn't they jest give me excuses and on April 26 another 330 that on hold and multiple different excuses and on the 5 of may anther $100 winning on Jun 16 the put it on hold I continue to play the same game brought my winning to 218 tried to withdraw my xtra ************************************************************************* two it always the team is working on the problem but they won't let me talk to a manager or they team and jest give me excuses I think my waiting time for my winnings is absolutely ridiculousInitial Complaint
05/13/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
They scammed me and ripped me off numerous timesInitial Complaint
12/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Hello on 12/04/2023 I made a deposit in bitcoin of 10 dollars with a coupon code saying all bitcoin fees covered and a 150 percent bonus would be applied I only received a total of 7 dollars for everything so I ended up paying all the bitcoin fees and got a 0 percent bonus and they keep saying that they even have me a extra 2 dollars they are scammers and misleading people to play there with these fake coupons.Initial Complaint
12/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I want to know why ************** of 20$ sign up bonus and you guys refuse to verify my pictures and give me no reason why or how to do them right . Your customer service ***** and are a******* This platform is ******** in my opinionInitial Complaint
12/07/2023
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
They are a online casino that take you money when u deposit but if you win will not cash you out.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Palo Alto, CA 94301-1502
Customer Complaints Summary
6 total complaints in the last 3 years.
5 complaints closed in the last 12 months.