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          Find a Location

          Hippo Insurance Services has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileHippo Insurance Services

            Insurance Companies
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            150 Forest Ave

            Palo Alto, CA 94301-1614

            Get Directions
            Visit Website
            (877) 838-8866

            Customer Reviews

            1.56/5

            Average of 151 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            207 complaints closed in last 3 years

            72 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Hippo Insurance Services has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              150 Forest Ave, Palo Alto, CA 94301-1614
              BBB File Opened:
              10/29/2018
              Years in Business:
              8
              Business Started:
              6/24/2016
              Business Started Locally:
              6/24/2016
              Business Incorporated:
              10/30/2015
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 0K96532 for this business, issued by 11-Department of Insurance

              These agencies may include:

              11-Department of Insurance

              any street

              Any City null null

              BBB records show a license number of C3839518 for this business, issued by Secretary of State-Corporations

              These agencies may include:

              Secretary of State-Corporations

              1500 11th Street

              Sacramento CA 95814

              (916) 653-6814

              https://businesssearch.sos.ca.gov/

              Type of Entity:
              Corporation
              Alternate Business Name
              • Hippo Analytics Inc.
              • Hippo
              Business Management
              • Nancy Self, Director, Legal and Compliance
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              207 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/04/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              September 14, 2023 - I worked with the Hippo insurance agent ********************* to swap home policies as well as the auto policy on both of my vehicles. He stated he would cancel all existing policies when he began the new ones.October 27, 2023 - I emailed to check into my previous car insurance policy since it seemed like it hadn't been cancelled, ***** said he would look into it for me so I sent the policy number to him.January 11, 2024 - I emailed ***** stating that my previous auto insurance at Clear Cover was still active and if he had any proof of communicated cancellation with them for me to back date the cancellation.January 12, 2024 - I emailed ***** letting him know I cancelled the policy myself, I paid for two policies of auto insurance for 120 days - this cost me an extra $449.***** apologized and stated that he will get me a refund, he asked for my policy info and a dec page. I sent all information asked for on the same day.I have now followed up multiple times, tried to call *****, which is now a invalid number with Hippo; I have also reached out to customer support with no help offered by them.
              Read More
              Read 206 More Complaints

              Customer Reviews

              151 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kelly M

              07/27/2024

              Hippo couldn't sent a cancellation notice at a more convenient time. I live in ************* and they sent a cancellation due to "Reduction of high hazard relative exposure to catastrophic events." I'm worried that no other companies will pick me up. This is really unfortunate as hurricane season has just started. I've never even filed a claim with them. I don't know what I'm going to do.
              Read 150 More Customer Reviews

              Local BBB

              BBB of Los Angeles & Silicon Valley

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              BBB Reports On

              BBB reports on known marketplace practices.

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              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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