ComplaintsforClick and Grow
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Complaint Details
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Initial Complaint
03/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I completed a 20 minute survey for Click and Grow and was promised to receive a $20 gift card for my time to use on a future purchase. Which I never received,. After 5 UNANSWERED emails to them I still do not have the credit.Initial Complaint
09/25/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered a click and grow grow her on **** It is too big for my space. I have contacted the company via their website and via email four times and I have not received any response.Business response
10/25/2022
Business Response /* (1000, 8, 2022/10/14) */ Hey! Currently, we've received 3 emails from *****. One of them was responded to automatically via the form filled out with relevant information being sent. Second and third requests were merged as they were made around the same time. There we also responded with ways to complete the return of the order and products. We have yet to receive a reply back. We would ask to check any spam folders to see if the replies bounced, or to contact us via another channel **************************, or to use another email address if that should be the issue. Looking forward to the correspondence!Initial Complaint
07/20/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered a the second to biggest one they had the click and grow 25. Never got a confirmation email BUT they did take the money out of the account. I have tried many times to email them asking for a tracking number, a response, or a phone number. Every time they email me back it's a "how did we do" automated message and never ever did respond. I would like to cancel but my account is invalid online and no phone number to call.Business response
08/19/2022
Business Response /* (1000, 5, 2022/08/03) */ There were logistical issues (wrong item sent out) that were immediately communicated to the customer with solutions given, as well as compensation. A new order was immediately issued for their item with the previous item recalled. The new order is ************ The new tracking number *************************** The order is showing up as delivered with no additional response from the customer.Initial Complaint
11/19/2021
- Complaint Type:
- Product Issues
- Status:
- Unresolved
We bought our first replacement 3 pack of ******* plants for our Click and Grow system. The original 3 pack of ***** that came with the Click and Grow Set grew fine. The Cilantro plants never grew so we contacted click and grow for a replacement 3 pack of ********* Their response was to send pictures, make sure we were ******** properly and had the room temperature at the correct level and provide address. We sent pictures assured them we watered properly and had the temperature correct and provided our address and phone number and requested a ************ Their response was if we had any more questions to start a new request as they were closing this one out with no action taken. We repeated this entire sequence a second time and were once again told to start a new request as they were closing out our second request with no action ******Business response
06/30/2022
Business Response /* (1000, 5, 2021/11/25) */ ************************************************************************************** Hey there, I am very sorry to hear that! We've gone over the tickets and it does look like your initial response went missing so no replacement was sent out. NOW we have issued an order and a replacement order i being sent out right now, with the tracking number to follow shortly. If any questions come up then let me know. All the best, ****** Consumer Response /* (3000, 7, 2021/12/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have not heard from the company and we have not received the replacement yet that they told the BBB they were sending
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
Palo Alto, CA 94304-1125
Customer Complaints Summary
6 total complaints in the last 3 years.
1 complaints closed in the last 12 months.