Business ProfileforJoe & the Lock

8/ 16/23 I received service on 8/10 ***************** & on 8/11. My intention was to pop new battery in my fob that had gone dead.**** said he tried 2 batteries & neither worked. My end goal was to have 2 working FOBS.**** had difficulty programming a new fob, and it took him 3 visits to do this. He said he was having difficulty programming a second (new) fob, and I foolishly let him keep my old fob that he said didn't take a battery & couldn't be programmed.He should have known to give it back to me because the key was already cut, but he didn't. He told me he would call Saturday 8 12 EARLY, but he didn't.He finally called @ 2:15pm on Saturday & said he needed to find a fob that worked. He said he'd call back & NEVER did. After calling their office several times, I asked for call back from a locksmith @ their company to program new fob that **** said he would do but hasn't as of today!!!!! at ************. I got no call.Locksmith was texting me at ************.I wasn't expecting such & didn't have my phone on.I called again 8 16 & told the locksmith I need to speak with *********He said he'd deliver that message. Instead I got a snarky text of 1 of my calls for the 2nd time with no remedy. I repeat, I called office several times on Saturday 8/12.Someone dispatched my call to another company w/o telling me. I called again & rep said he'd put this to upper management.I thought that would be Saturday .I received no call & haven't received that call.I stopped payment & filed a complaint with my bank.I said I wouldn't pay UNTIL I GET MY ORIGINAL FOB BACK!As of 8/17/23, I received no contact or phone call & am filing this complaint as I told the company I would.I want my original fob back or them to replace it with a key cut to fit in my car, just as the old fob did. I read another review on Yelp saying they also said that fob didn't work after trying different things & the company kept the original & never returned it as asked.It costs lots 2 get a fob cut,& there is pattern of them saying one's fob doesn't work, taking fobs & not returning to customers.Please help me get my fob back & cite this company for dishonest biz practices & not returning customers' property to them. Thank you.