Customer ReviewsforHP Incorporated

HP printer support is non-existent. I signed up for the 'instant ink" package when I bought the printer. A few months in, I realized I was paying for ink I did not need. As soon as I cancelled instant ink, my printer would no longer connect to the internet and I could not use it. HP has no customer service you can reach and their products only work when you pay their premium.

Horrible customer service circles back and forth. None of them have proper information OR do not want to help customers. Never buy HP products.

**************** can not provide me a part or replacement unit in 3 weeks. They can even give me an exact time frame until august

Do not purchase the ** Envy 6055e printer and do not purchase the extended warranty. I purchased the ** Envy 6055e printer refurbished. I bought the printer with an extended warranty because the printer was refurbished. So, I understood that the printer would be working because ** had was selling the printer. I made a failed attempt to make a wireless connection. Then, I used a wire and the printer printed a few times and then stopped working. I called customer support. I could not understand the customer service agent so I hung up. Frustrated, I made another failed attempt to hook up the printer myself along with my brother who is a computer programmer. Recently, I made another call to ** support and spent an entire day with the ** support agent trying to get this printer to work and failed. I had a similar problem with a previous ** all-in-one printer. I think ** products are not made with integrity and customer support is simply not up to par. I suggest you not purchase any ** product.

I cancelled and they disabled my ink cartridges. How could this be considered ethical or legal?

HP All In plan... Extortion. Legal extortion and fraud is one of the main concepts of this monthly subscription that provides a printer and ink. The printers they provide are recycled some go back decades. The ink is the usual cost more than gold because they say so so you have to use the subscription service. Do not try.

About 2 years ago I purchased and HP Printer and was told I had to use the "InstaInk" feature to use my printer. After signing up for the subscription and paying the fees to have my ink levels monitored but never receiving any ink from them I called to cancel my subscription. I have been trying to cancel this subscription since Dec 2023 and am still being charged a monthly fee. Every time I call, they tell me the prior month is the first time I called to cancel and that my call was in the middle of a billing cycle. So this will be my last fee, until the next month rolls around and I go through this process again.

Hp customer service *****, you have foreigners on the line, that dont know what theyre doing. I wanted to know, where my laptop was at, he gave me a windows number to call.I wont buy a hp laptop, computer, or anythiny they make, because of there customer service

March 3, 2024 HP printer stopped working with my Hp laptop, After numerous hours, several support techs, 2 replacement printers sent to me, Hp gift cards worth $75.00 and a totally different printer purchased I still cannot connect a printer to a laptop.I was asked to check with my internet provider. They checked my router and system and no issues were found, About 10 days ago I rebooted an older laptop (3 yrs) and the new printer is working fine with the old laptop, This of course tells me the problem is in the laptop, NOT the printers.I have called Hp to get warranty service (Purchased 7/23/2023 - 1 year factory warranty and I purchased an additional 2 years) I was transferred to a department called "SMART FRIEND", They want to charge me an additional monthly fee to service and repair my laptop!Over 3 months trying to get my problem resolved and they want more money.Apparently, we are not allowed to file complaints with Hp corporate offices as we keep getting connected to someplace in ***** no matter what phone number we dial.I have been a long time Hp user and supporter, No longer. What has happened to Hp customer service?I want Hp to honor any and all warranties I have and to repair or replace my laptop AND an apology from some one in authority.

I bought an HP 5101 Printer three months ago and loved it until the carriage broke. Because it was under warranty, they asked that I send it back which I did. Took a week for them to receive it. I called three times over the course of the following week asking when the replacement would be shipped and they told me that they had yet to register it as received on their end. Finally a new one was shipped out, received it a week later, so three weeks without a printer. Turns out, they do not give you a new printer, it is a refurbish. Of course, I went to use it and there is a massive problem with how it is printing (basically, it printed fine on plain paper but the color was printing only red on glossy paper which is the whole reason I purchased the printer). I spent 1.5 hours on the phone with them with the support person who maintained the whole time that all of their refurbished printers are tested to factory levels (if all was equal, why not just send me a new printer?) and that I had to send the printer back again to receive another. If the past wait time of three weeks is expected this time around, that will mean six weeks without a printer and interruption to my business. Because of this, I looked at the BBB's review of HP and am stunned that every single office is rated an "F." Be advised that they do not replace a broken printer under warranty with a new printer, that it will be a refurbished one, and expect to have a significant downtime in your work without a printer.