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Find a Location

Casa Leo has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Casa Leo

      228 Hamilton Ave Fl 3001 Palo Alto, CA 94301

    Business ProfileforCasa Leo

    Online Retailer

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    4 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    228 Hamilton Ave Fl 3001, Palo Alto, CA 94301
    BBB File Opened:
    4/26/2023
    Years in Business:
    3
    Business Started:
    9/22/2020
    Alternate Business Name
    • PurLife Brands Inc.

    Industry Tip

    BBB Tip: Smart shopping online

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/26/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I purchased a ************* too. It never fully worked but it got the main job done. Although they were never helpful with getting it to work properly. It was supposed to clean litter which it mostly did but also weigh my cat which it never did correctly. This issue was never resolved. Eventually the litter box kept saying it was full when it was not. It could be perfectly cleaned and refreshed and it would still say its full. Eventually they replaced it under the extended warranty that I paid for. After a long time of complaining and trying to fix it. I have had this new litter box for a month and now it is doing the exact same thing. When the litter box says its full when it obviously is not that is a huge problem. I bought a self cleaning litter box so I could leave my cat home alone when needed and now I cant do that because it wont clean itself like its supposed to. This is absolutely ridiculous for a $700 product plus an additional $100 extended warranty. This is a huge inconvenience and Im honestly just appalled by the incredibly expensive machine not working even after receiving a replacement. With the huge inconvenience this has caused I believe a refund and an exchange is necessary. Especially knowing that these are defective items and I know people with the exact same item who has absolutely no issues.
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    Customer Reviews

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