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            • Poynt

              4151 Middlefield Rd 1st Floor Palo Alto, CA 94303-4753

            Business ProfilePoynt

            Payment Processing Services

            Contact Information

            4151 Middlefield Rd

            1st Floor

            Palo Alto, CA 94303-4753

            Get Directions
            Visit Website
            (650) 600-8849

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            4151 Middlefield Rd 1st Floor, Palo Alto, CA 94303-4753
            BBB File Opened:
            8/20/2018
            Type of Entity:
            Corporation
            Business Management
            • Mr. Osama Bedier, CEO
            Contact Information

            Principal

            • Mr. Osama Bedier, CEO

            Customer Contact

            • Mr. Osama Bedier, CEO
            • Aileen Chan, Office Manager
            • Mark Brown
            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/18/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            The company I work for signed up with Poynt several years ago to use on a trial basis. After a few months, we decided to discontinue service as the payment fees were much higher than they claimed they would be. Poynt also claimed no monthly fees, but proceeded to charge us monthly fees.Poynt then falsely filed the tax documents with the incorrect SSN. For whatever reason, they used my personal SSN instead of the *** of the company I work for. Due to this, I was made liable for more taxes that year than I made in income. To reiterate, my tax liability for that year was higher than my income for that year, due to incorrect tax filing by Poynt.I have contacted them repeatedly over the years to correct this mistake, but they refuse to do so. I hope, for other customers sake, that they do not employ such illegal tactics elsewhere.
            Read 2 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Zak A

            05/06/2022

            Very bad service, we got our machine on 4-28 , we start using it, then we called them because there is no option to do settlement and the guy told us it will do it automatically, the next day we is it and still no settlement and on the 3d day the machine stopped working and all the transactions still in the machine none of then went to our account made our checks pounced, I been calling and send them emails and all I get from them the same answer which is the issue been escalated to our team , it is been over a week now , what kind of company is this , and the funny thing is they have more 3 phone numbers and every time I call different number the same guy answer,

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