Business ProfileforSunny Flower Delivery
Current Alerts For This Business
As of February 26, 2024, this business has falsely stated BBB accreditation or referenced BBB's name in an unauthorized manner, despite BBB's efforts to get the business to cease using BBB's trademark. This use of BBB's trademark constitutes trademark infringement and is a violation of trademark rights of the International Association of Better Business Bureaus, Inc.
Additional business information
The Federal Trade Commission's Prompt Delivery Rules "spells out the ground rules for making promises about shipments, notifying consumers about unexpected delays, and refunding consumers' money. Enforced by the FTC, the Mail or Telephone Order Rule applies to orders placed by phone, fax or the Internet." For more information about the FTC's Prompt Delivery Rule please visit https://www.ftc.gov/tips-advice/business-center/guidance/selling-internet-prompt-delivery-rules
On February 2, 2024,BBB Serving Los Angeles and Silicon Valley requested that the businesssubstantiate, modify, or discontinue claims on the company's website, https://www.sunnyflowerdelivery.com/.The businessadvertises:
“100% Satisfaction Guaranteed
We guarantee yoursatisfaction. If you or your recipients are not 100% satisfied, simply let usknow and we’ll make it right!”
The BBB Code of Advertising states, “20.1When using the term “warranty” or “guarantee” in product advertising, theadvertiser must clearly and conspicuously include a statement that the completedetails of the warranty can be seen prior to sale at the advertiser's location,viewed on the advertiser’s website or, in the case of mail or telephone ordersales, made available free on written request. 20.2 Advertisers should only use“satisfaction guarantee,” “money back guarantee,” “free trial offer,” orsimilar representations in advertising if the seller or manufacturer refundsthe full purchase price of the advertised product or service at the consumer'srequest. 20.3 When “satisfaction guarantee” or similar representations are usedin advertising, any material limitations or conditions that apply to theguarantee must be clearly and conspicuously disclosed. 20.4 When advertising“lifetime” warranties or guarantees or similar representations, theadvertisement must clearly and conspicuously disclose its intended meaning ofthe term “lifetime.” 20.5 Sellers or manufacturers should advertise that aproduct or service is warranted or guaranteed only if the seller ormanufacturer promptly and fully performs its obligations under the warranty orguarantee.”
As of February 28,2024, the business has failed to respond to our request for substantiation, modification,or discontinuation of the advertised claims.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 8135 Varna Ave, Panorama City, CA 91402-5519
- BBB File Opened:
- 7/16/2020
- Alternate Business Name
- Sunny Flowers Same Day Delivery
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
45 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/12/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Customer Reviews
199 Customer Reviews
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Most Recent Customer Review
Brittany M
08/12/2024
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