ComplaintsforSunny Flower Delivery
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Complaint Details
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Initial Complaint
09/18/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a flower arrangement on August 26, 2024 for delivery on August 28, 2024 and gave specific address, phone number and recipient's name to contact in case they could not locate. The person never received the flowers and i called and asked for a refund on August 28 & 29th they said they will investigate it would take ***** ******** one has contacted me and i have not received any feedback on my refund.Initial Complaint
09/06/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Placed an order. Never delivered. Stopped responding when asked for a refund.Initial Complaint
09/05/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered a flower for 8/26/24 deliver. No show. No customer service.Initial Complaint
08/28/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Purchased Get Well flowers to be delivered for a family member and they were never delivered. Tried chatting and email *** and clearly a scam as they sent a :"servers down" message. Tried tracking delivery and was told invalid order number or last name, when I used the confirmation email they provided.Initial Complaint
08/13/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered a $75 bouquet to be delivered to my mom for her birthday and they showed it out for delivery and delivered but no flowers ever showed up. The business claims they were delivered but they never even went to the gate because we reviewed the visitor log and all cameras at her house.Initial Complaint
08/09/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 8/4/24 I placed an order for flowers to be delivered on 8/5/24 from ******* to *******. The flowers I ordered were absolutely nothing like the bouquet I selected that was displayed on their website. The recipient received an ill prepared and unattractive bouquet with just a few flowers that looked nothing like the picture. It was humiliating when my friend sent me a photo of what she actually received.I feel as if I am a victim of a classic bait and switch scam. I attempted to get answers to my questions through calling their customer service number and online chat (which is an AI chatbot), and I have not been able to speak to anyone about a refund or replacement for the bad bouquet that was delivered. Their phone support is shady and evasive, even for simple requests of order tracking. Beware of this company!Initial Complaint
08/05/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a flower arrangement from Sunny Flower Delivery online, and paid the full stated price, $74.99 plus $5.99 expedited delivery charge, plus two additional fees not mentioned in the sale listing, for a total of $98.47 via debit card. The company charged the purchase to the debit card twice, for a total of $196.94, and after a phone call to the bank the second charge was disallowed. The flowers were to be delivered to an address in ********, **********, but as far as I can tell they were not delivered. The companys website is not able to show the delivery as ordered (I paid extra for expedited delivery before noon Santa Fe time on August 5. Their website has no resource for tracking or confirmation of delivery. I now realize the entire company is a scam and not an actual florist business. I would like to obtain a full refund of my payment and assurance that the company will not continue in business.Initial Complaint
08/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered flowers online for same day delivery on July 26, 2024. They were being sent to ******* Ontario ******. Online it said it would be 4 hours. I come to find out there was no delivery despite online showing it was out for delivery. The next day they send me a request to substitute what I ordered I say ok just get it over there. I check in a few hours later and they tell me its out for delivery and I find out she didnt receive anything again. I placed the order on the site of Sunny Flower Delivery and the billing says ******* Flower Delivery. By the morning of the 29th of July nothing was delivered, I cancelled on their website and emailed them that I would be disputing the charge with my credit card company. They have many complains listed on BBB. They refunded me today July 30th however its eleven dollars short. $199.43 I have a record of our correspondence, the original order and price, my bank info for the transaction, however on this page where it says upload to add additional info - its not working and nothing can be uploaded. Im not sure if its just my device or a broken link or what.Initial Complaint
07/26/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I ordered flowers from what I thought was a 4.9/5 star business, per the website. I ordered on July 24th for delivery on the 25th, my sisters birthday. The flowers and balloons were not only NOT delivered, when I googled the company, they have 1 star reviews. the website doesn't even offer a way to review the business. The customer service was vague and gave no reason or updates on the status of my order. The website had no information on my order, I feel like this business is a scam.Initial Complaint
07/25/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Our daughter had surgery in ** on 6/24/04 and I ordered flowers in the morning to be delivered that afternoon. They were never delivered/received. She did check with neighbors to see if someone had accepted them for her which they had not. She is professor at the ****** and can be trusted to be honest. I paid $97.73 for what was called a Fresh Air Gift Basket-Deluxe. The company has been unwilling to make this situation right by either delivering another flower gift or by returning my money and will not respond to my emails. I want my money refunded.
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Contact Information
Customer Complaints Summary
52 total complaints in the last 3 years.
30 complaints closed in the last 12 months.