ComplaintsforLaunderland Wash and Dry
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Complaint Details
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Initial Complaint
06/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I came in on 6/29/23 at 5:45am for convenience as it opens 5am-12am. First they are a no coin machine, they have a "promo" where they say put $20 and get $30 but what they fail to tell you if that you need to get a card and they charge $4. So you are not really getting $10. False advertising.Second the carts are locked so you cannot use them. I needed soap and you can see the machine right when you come in so it didn't cross my mind to check if it was working as there was NO sign saying it doesn't work after loading my card I go get soap and sure enough the machine is broken. This is a laundry mat and soap is something that is expected to have. The machine had no sign saying that it was not working or at least be empty for me to see that it was not working.I called the number listed for help ************ and **** answered. He is the rudest person to earth. Oh and he is proud of it. He even said that he is the meanest, rudest person that I will ever cross my path with. All because I was asking how to get the money back to go to a different laundry mat or have someone come to sell me soap. It's 5:45 am no other store is open. Pretty pointless to have these hrs if they are going to offer no help and instead insult you. He offered no solution. He said at 7 the attendant will come and try to open the machine. I waited and still not here. Now I have a card that I paid for $4 and $20 that I added to do my laundry.I am asking for resolution to have a refund of $24. This is what I lost coming here. Not counting my time and how inconsiderate **** is.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.