ComplaintsforGaby's Watches
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Complaint Details
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Initial Complaint
10/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
****************** of character. 10/4/23. ******** returned watch "unrepaired" refused to honor one-year warranty or refund money. ******** switched backing during previous repair "complete overhall". (Original backing was 'green'). The replaced plain metal backing exposed 'scratched-in' dates of another vendor. ****** stated, this watch "looks the same", but is not the watch he had been working on.??? He called me a liar??? He is in fact the fraudster. My wife was witness to all I have attested. Please help.Business response
10/15/2023
A customer came into the store to have a watch repaired. Many watch repair technicians **** on the back of the dial when the last repair was made. I however do not do this. The watch the customer came into my store with was ****ed from another watch repair shop, not mine. The customer had brought a different watch in trying to claim it as the watch I had previously fixed however it was not the same model as the one that was first brought to me. When I made the guest aware of this the customer began to create a scene to the point the security in our building came to see what was going on on their own accord. Security then escorted the customer out of the building. We offer a one-year warranty on all of our watch repairs however, If a 3rd party checks the customer's watch they can see the ****ing on the back of the dial on the inside of the watch showing the last repair date. In the last 28 years of being in business, we have never had any complaint like this made against us and we pride ourselves on the work we provide.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.