Reviews
This profile includes reviews for RealDefense LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 129 Customer Reviews
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Review fromSTEVEN A C
Date: 05/15/2026
5 starsREMOVEDdid an excellant job . Best experiance i've hadReview fromWalter C
Date: 05/12/2026
5 starsExcellent service. Quick and efficient and very helpful. Very good service.Review fromAmy F
Date: 03/08/2026
5 starsREMOVEDis beautiful and I love her x o x o x love jefro
RealDefense LLC
Date: 03/24/2026
Hi, thank you for taking the time to leave a review.Review fromDorinda S
Date: 03/02/2026
1 starWe just discovered that charges for this company on REMOVED. We had no idea we were being charged. Called the company today and they claim to be charging us for "tech support." Stay away from this company. We asked that they cancel our account and all of a sudden the REMOVEDsaid. "Sorry, I can't help you. Our billing department is closed." I left one star but if there was a spot for zero stars I would have checked that.SCAMRealDefense LLC
Date: 03/24/2026
Hello,
Thank you for leaving a review. I'm sorry to hear your experience with our billing and cancellation process was less than satisfactory. Please know that your concerns have been noted and will be taken seriously.
Your feedback regarding the charges and difficulty reaching our billing team is important and will be shared internally for investigation and improvements.
If you would like to share more about your experience, feel free to reach out to me directly at REMOVED.
Best,
REMOVED.
USTech Support Reputation ManagerReview fromJennifer Kim M
Date: 02/19/2026
1 starI just discovered Ive been charged around $20. a month for over a year and I have no idea why. Please do something about that, Ive never used this whatever it is.RealDefense LLC
Date: 02/24/2026
Hello REMOVED,
Thank you for taking the time to leave a review. Im happy to assist you with a resolution.
While I normally ask customers to reach out to me directly, I see that youve already emailed me, so Ill continue working with you there to resolve this.
For reference, Im always available at REMOVEDto personally assist customers with resolutions.
Best,
Review fromG Mike S.
Date: 01/15/2026
1 starTheir upselling is one of the most frustrating activities I've participated in. They are so enthralled with selling other products that they are too busy selling that they can't take the time to understand your issue and help to resolve it. Their practices and "policies" have everything to do with helping their position at the expense of the customer. Their practice of tacking onto your purchase with other products that have a fee with the "if you don't want this, let us know in 30 days" borders on deceptive when I expressed that the only product I wanted was the one I was asking for. When confronted with this, I got the "too bad, it's our policy". They can have their policy and I have mine. I have a policy of not doing business with companies that are out to sREMOVEDme out of my money. I hope this will help others that may be investigating their products for their use.RealDefense LLC
Date: 01/22/2026
I'm sorry to hear about your experience and appreciate you taking the time to share this feedback. I can understand how frustrating it can be to feel pressured or unheard when youre simply looking for help with a specific product or issue.
We use feedback to continually improve our products and services for everyone. Your comments regarding upselling practices, policy clarity, and how concerns were handled have been noted and will be reviewed internally, as this is not the experience we aim to provide.
If youre open to it, please reach out to me directly at REMOVEDso I can review this further and ensure your concerns are properly addressed.
Best,
REMOVED.
Reputation ManagerReview fromKenneth A
Date: 12/22/2025
1 starMy experience with RealDefense/IOLO has revealed a troubling pattern of non-responsiveness, misrepresentation, and disregard for their own contractual obligations. The company auto-renewed my subscription for $79.95 without providing reasonable notice, then made false statements to my financial institution during the resulting chargeback dispute. Even after prevailing in that dispute, they canceled the license I was forced to pay for. When I attempted to resolve the matter through arbitration, as required by their own terms, the company refused to participate. They avoided service, failed to register their arbitration clause, and declined to pay the necessary fees. As a result, the REMOVEDvoided its arbitration agreement entirely. Despite multiple opportunities to resolve this issue amicably, RealDefense/IOLO chose not to engage in any good-faith communication.The companys actions raise serious questions about its integrity, transparency, and overall business ethics.RealDefense LLC
Date: 12/29/2025
Hi REMOVED,
Im sorry to hear about your experience and appreciate you taking the time to outline these concerns. I understand how frustrating situations involving renewals, disputes, and unresolved communication can be, and I take feedback of this nature seriously.
While I cant address specific account or legal matters in a public forum, your comments have been noted and reviewed internally. What youve described is not aligned with our values, and Im sorry for that. Please accept this apology on behalf of our organization.
Moving forward, my commitment to you is to act transparently and in good faith. If youre open to discussing this further, please reach out to me directly at REMOVEDso I can review the details and determine appropriate next steps. I would like to find a resolution for you since you've taken more than enough steps on your end.
Best,
RealDefense Reputation ManagerReview fromTyler S
Date: 11/26/2025
1 starA few years ago I downloaded the free version of RealDefense product Super AntiSpyware and eventually moved up to the paid version of the product. I was under the impression that my monthly payments were the cost of the product but was hit with an yearly charge that was not expected. When I went to review my subscription details I discovered there was no portal to access any of my account information with subscription details on the site or on the app on my computer. I had to reach out to customer service just to figure out what exactly was going on. The service I was paying for monthly was for live tech support - which I was not are of and the yearly charge I'd just received was for the product itself. This was not clear when signing up for the product. The customer service REMOVEDpushed the blame onto me and did not offer a refund. When i asked to cancel the service the support tech was pushy and hesitant to stop the services. I had to ask three separate times to have the services stopped. This operation is incompetent at best or at worst, has malicious intent to deceive and take advantage of customers.RealDefense LLC
Date: 12/29/2025
Hi REMOVED, I apologize for the delayed response.
I'm sorry to hear about your experience and appreciate you taking the time to explain what happened. I understand how frustrating it can be to encounter unexpected charges, unclear subscription details, and difficulty accessing account information, especially when those details were not clearly understood at the time of purchase.
Your concerns about billing clarity, subscription visibility, and the way your cancellation request was handled are taken seriously. We regret that the interaction did not meet expectations, particularly if you felt pressured or unsupported while trying to resolve the issue. This is not the experience we aim to provide, and feedback like yours is important as we review how these situations are communicated and handled.
I know its been awhile but please reach out to me directly at REMOVEDif you would like me to assist you directly.
RealDefense Reputation ManagerReview fromMarvin T
Date: 11/23/2025
1 starI purchased iolo System Mechanic Ultimate Defense 1-year subscription iolo LiveTech 24/7 Technical Support 26 December 2024 and cancelled this order 28 December 2024. On 21 November 2025 I received a charge on my credit care for auto renewal. On 23 November of this year, I called customer service and spoke to REMOVEDabout a $90 charge for renewal that I did not authorize or approve. She told me that the charge would not be reversed because the subscription cancelled was different than what was renewed. I never used or activated the original subscription from 2024. It doesn't seem proper or fair that this company can charge as they do.RealDefense LLC
Date: 11/25/2025
Hello REMOVED,
Thank you for sharing your feedback. Im sorry to hear that the renewal process didnt go the way you expected. I understand how frustrating that can feel.While automatic renewals are designed to maintain uninterrupted protection, your experience shows theres always room for clearer communication on our end.
If youd like to share any additional details about what happened, please reach out to me at REMOVEDso I can take a closer look. Thank you again for taking the time to let us know.
Best,
REMOVED.
Reputation ManagerReview fromMichael C
Date: 10/23/2025
1 starThe company sends our emails via affiliates that make it seem like you are already paying for a service, but the renewal payment failed. When you click on the link, it brings you to a website to sign up for an annual service subscription. This organization is 100% fraudulent. DO NOT DO BUSINESS WITH THIS COMPANY.RealDefense LLC
Date: 10/24/2025
Hi REMOVED,
Thank you for sharing and bringing this to my attention. While we do have affiliated partners, we have strict guidelines in place to ensure scenarios like you've detailed do not occur. I would very much like to know what email you received with the senders name or address so that we can take the necessary steps to identify and stop any unapproved or fraudulent communications.
At your earliest convenience, please email me directly at REMOVEDwith the details and a copy of the affiliate message. Ill ensure any issues are addressed promptly and that no one else is impacted.
Best,
REMOVED.
RealDefense Reputation Manager
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