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          Additional Information

          RealDefense LLC

          View full profile

          This is a multi-location business.

          Find a Location

          RealDefense LLC has 6 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.
            Location of This Business
            150 S Los Robles Ave #400, Pasadena, CA 91101-4675
            Years in Business:
            24
            Business Started:
            12/6/1999
            Business Incorporated:
            10/6/2017
            Accredited Since:
            1/1/2008
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 201728210052 for this business, issued by Secretary of State-Corporations

            These agencies may include:

            Secretary of State-Corporations

            1500 11th Street

            Sacramento CA 95814

            (916) 653-6814

            https://businesssearch.sos.ca.gov/

            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • SuperAntiSpyware
            • iolo, ustechsupport,superantispyware,support.com
            • Support.com
            • Iolo Technologies
            • Iolo
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Business Management
            • Mr. Eduardo Ilas, Director of IT and Operations
            Contact Information

            Principal

            • Mr. Eduardo Ilas, Director of IT and Operations

            Customer Contact

            • Mr. Eduardo Ilas, Director of IT and Operations
            Additional Contact Information

            Website Addresses

            Service Type
            Products and Services
            System Mechanic System Mechanic Professional System Mechanic Ultimate Defense Malware Killer Privacy Guardian ByePass System Shield AntiVirus and AntiSpyware Search and Recover DriveScrubber Hotspot Shield LiveTech
            Payment Methods
            • Credit Card
            • American Express
            • Discover
            • MasterCard
            • Visa
            • Visa, MasterCard, American Express, Pay Pal
            Refund and Exchange Policy
            • iolo must receive a request for a refund with an explanation of dissatisfaction by telephone or email, within 30 days of the purchase date (or within the time indicated on your packaging, if different).

              Proof of purchase date, purchase price, sales receipt and/or license key information must be verified by iolo to be eligible for a refund.

              Refunds will only be made for the original purchase price, less a 15% processing fee, less any discounts that were applied at the time or purchase or after purchase. iolo will not refund any taxes, shipping, handling, processing, customs fees or any other charges, fees or expenses incurred in connection with the original purchase or subsequent refund request and related correspondence.

              All refunds, except direct purchases from www.iolo.com (or through its payment processor) using a credit card, will be issued by bank check written in U.S. dollars drawn on a U.S. bank.

              If a credit card was used to purchase the iolo Software directly from iolo (or through its payment processor), the refund will only be credited to this original credit card.
              iolo is not responsible for any customs, import, or processing fees, taxes, or currency conversions or fluctuations.
              Refunds will not be granted when rebates or similar credits have already been applied for or obtained.

              iolo is not responsible for refund delay, loss, or ineligibility due to mail delays, customer error, erroneous address information, or any other incidents outside of its control.

              Shipping, handling, and any applicable taxes are not refundable, except in certain states and countries where these items are required to be refundable.

              Ask for further details.

            Contact Information

            150 S Los Robles Ave #400

            Pasadena, CA 91101-4675

            Get Directions
            Visit Website
            (626) 605-0277

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM

            Accreditation

            BBB accredited business

            Accredited Since: 1/1/2008

            Years in Business: 24

            BBB Rating

            B

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

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            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.