ComplaintsforE-Central Credit Union
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Complaint Details
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Initial Complaint
11/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid off my auto loan a long time ago that I had with them.I never received the title. When I call them they give me the run around about the title. Until they told me someone was going to call me. I had forgotten about it until I received my new car registration and it shows them as the lien holder. I called and they send me to voicemail and tell me ***** will be in. This is the same thing they did before when I called to inquire about it. Take the lien off the car loan they paid off. Its really not that complicated. Do you job instead of making me do everything and sending me to voicemail.Business response
11/21/2023
The title was released in May 2022. The title included a letter with the instructions to update the title with the **** We spoke with the member and communicated that he will receive a title release form.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.