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ComplaintsforBobby's Place
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Complaint Details
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Initial Complaint
04/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 4/4/2024. I looked up the website to get the phone number of Bobby's Place in ******** so I could call in my lunch order. The websites landing page showed an advertisement for a cheeseburger lunch special for $7.19 including burger fried and a drink. I changed my order based on this information. When I called in my order I asked if they have the "cheeseburger special" and was told by the young lady working the phone that they did. I said I'll take that. She said it would be ready in 10 minutes and I went to the store. I picked up my food and after looking at the receipt I realized I was charged ***** for my order. I didn't want to make a fuss but did tell her that the ad on the website was for 7.19. She said, "the owner doesn't have access to the website to change it, sorry." I really love this restaurant but feel that had the advertisement not been posted I would have gone with my original order which was much cheaper. I feel that the owner should reimburse me for the difference and make an effort to get access back to their website to change their ad so others aren't affected.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.