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Find a Location

Kaiser Permanente has 1 locations, listed below.

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    Business ProfileforKaiser Permanente

    HMOs

    At-a-glance

    Customer Reviews

    1.28/5stars

    Average of 18 Customer Reviews

    Customer Complaints

    36 complaints closed in last 3 years

    15 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    Pasadena, CA 91188-0001
    Years in Business:
    69
    Business Started:
    3/11/1955
    Business Management
    • Ms. Mary Kovalcin
    • Susan Ciancio
    Contact Information

    Principal

    • Susan Ciancio

    Customer Contact

    • Ms. Mary Kovalcin
    • Susan Ciancio
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    38 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/03/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I have been given a huge bill for a minor service. Kaiser Permanente sent me a letter stating I was covered for the next year, and did not notify me in any way of my cancelled insurance. My doctor sent me to the ENT and then AFTERWARDS I was informed that I was uninsured and would have to find a new insurance. This is some kind of fraud I'm sure of it. I will not be paying hundreds of dollars for a service that was free to me under my plan that I was told was still active.
    Read More

    Customer Reviews

    18 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Christina M

    5 stars

    05/21/2024

    I PUT 5STAR IN ORDER TO INFORM ALL PATIENTS. I'M NOT CLAIMING TO BE A LAWYER. IT IS MY UNDERSTANDING AND BELIEF THE FOLLOWING IS NOT BEING FOLLOWED.I PRESENT TO ALL PATIENTS WHO ARE TO DISCHARGED. THE FOLLOWING IS A FEDERAL REGULATION CODE THAT KAISER OR ANY INSURANCE ARE PROHIBITED FROM DOING. THE BELOW WEBSITE IS A GOVERNMENT WEBSITE. DESPITE INTEMIDATION BY CASE WORKERS AND DOCTORS PATIENTS HAVE RIGHTS. WITHIN 2 HRS OF ADMISSION AND 24 HRS TO DISCHARGE, PATIENT MUST RECEIVE MESSAGE LETTER. PATIENT HAS RIGHT TO APPEAL EARLY DISCHARGE (NO LATER THAN LEAVING HOSPITAL FOR DISCHARGE) AND CONTACT LEVITA FOR HELP. PATIENT WILL NOT BE CHARGED. THIS IS ALL ENTAIL IN MESSAGE LETTER.PATIENT HAS THE RIGHT TO FACILITY WITHIN THEIR GEOGRAPHICAL AREAN AND/OR DESIRED LOCATION OF CHOICE.KAISER IS PROHIBITED IN FORCING PATIENT INTO THEIR PERFERRED CORE FACILITIES. THEY MUST ISSUE ALL AVAIBLE LISTS. UPON REQUEST THEY MUST DISCLOSE FINANCIAL INTERESTS THEY MAY HAVE WITH CORE PREFERRED FACILITIES. A TRANSFER OF COUNTY REGION IS ALLOWABLE UNDER FEDERAL LAW.FEDERAL REGULATION CODE SUPERCEDE KAISER GUIDELINES. DESPITE CASE WORKERS INFORMING PATIENTS OTHERWISE.***********************************************************************************************

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