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ComplaintsforTurner's Outdoorsman
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I wen to Turners in hope that I could purchas a small protection weapon. I was show a small firearm and was given instructions on how it worked. I was then told I would need to take a test and pass. I would need to put down a deposit to hold the firearm until the *** gave the ok for purchase. I was then given instruction for the test hints, all questions with age or numbers s 21. I was given some forms and said sign here, here, initial here,skip this and so on. I passed the test, I paid deposit of $214. *** came back saying I was ineligible to purchase firearm at this time. I called the ****** shop and ask can I get back my deposit. I was first told $40. was not able to return for stocking fee. I called several days later after taking fingerprints to see why I was ineligible. ******** told me I signed the notice saying my deposit is non refudable and none of my money would be returned. I was never told that, not given time to read anything signed. There should be some kind of posted messaged letting people know if for any reason you cannot purchase the firearm your deposit is non refundable. Dont worry once *** is straighten out. I wont go back.Business response
06/05/2023
The ******************* ********** of ******* status came back as Purchaser Prohibited. State DROS fees were paid and this account has a credit of the difference from the minimum deposit if steps are taken to resolve the prohibited status. The customer is given a copy of invoice and state DROS paperwork that lists the terms and conditions to take home.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.