ComplaintsforIronside claims
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Complaint Details
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Initial Complaint
02/05/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
My name is ************************* Daughter of ************************* who Im representing. A claim specialist from sed company came to my mothers home stating he can get her a check from her insurance company for damages from smoke from past fires in the area. My mother is a Spanish speaker only and called me to see what we could do because she was under the impression that her insurance company was making the offer. I spoke to the representative who spoke to me in English and asked for personal information from the insurance company which I denied and asked to have his number for further contact if needed. He then spoke to my mother after we hung up and proceeded to lie and say that I agreed for her to sign documents. I then called my mothers insurance company and left a voicemail stating the verbal encounter. I came home and my mother asked me to read the papers she signed. I called the representative and asked why he had lied to me and my mother and had her sign documents that she didnt understand. And he claimed he had spoken to my ***************** and thats how he got personal information.He had me talk to his boss and I told him we didnt need their services and that I wanted to cancel all paperwork or any type of service and that his representative had lied. They came over and left paper work but not before taking a picture. We dont need their services and I have sent them an email as well stating we dont want any type of services. I have spoken to my ***************** and they have everything on file in case they proceed with a false claim. They spoke to my father and said the same lies they told my mother thats when I told them their words did not match with what was written on paper. And that the insurance company said it was fraud. Soon after they left.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.