ComplaintsforPathology Associates of S CA
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Complaint Details
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Initial Complaint
07/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
The problem is lack of means to contact Pathology Associates of S. CA. I received billing for services rendered that are eligible for and should be directed to my insurance provider. I just received a ******************************* Referral." I called the insurer. I was informed that no record exists of billing from Pathology Associates. However, billing did appear to be received from an affiliate/associated/client entity, "Kidney Consultants." I was promised that the insurer will investigate and determine if this claim was improperly processed, not received for processing, or other systemic flaw occurred. My purpose in filing this complaint is to prompt Pathology Associates to provide contact information in its billing statements.Business response
07/11/2024
The attached final notice statement is from Pathology Associates of S CA in ********, *** This BBB email was sent to us in error. We are Pathology Associates in ******, ** and are not affiliated with any other pathology labs. Please forward this complaint to the correct provider of service. Thank you.Business response
08/08/2024
There were two accounts found ***** and -1474. Patient contacted the billing department on 7/18/2024 and updated his insurance information. An appeal has been filed with his carrier. Both accounts have been adjusted as a courtesy. Patient was informed on 8/8/2024. We apologize for the inconvenience this may have caused.Initial Complaint
03/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Me he tratado de comunicar con ustedes por telfono y no agarra ****** por online y no agarra la pgina Quisiera saber si mi cuenta tiene algn tipo de descuento, o si puedo pagar en abonos ****** quisiera saber de qu manera puedo hacer llegar el pago ya que yo soy de ******Business response
06/14/2024
Patient contacted the billing department and set up a payment arrangement on 4/10/2024. No further action needed.Initial Complaint
08/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My mother received a letter from Pathology Associates of S CA. She's really scared of random bills... and seeing bold red FINAL NOTICE she's calling everyone. She's never received any other bills from them so I don't understand how it's final notice in red and saying we have 10 days to pay. I checked online and it definitely didn't help with all the Reddit and forums saying it's a scam. So today my mom went to LA to ask her hospital, doctor, and also the billing department about this letter. I'm gonna have to call her insurance Alignment today... No one from the hospital or the billing department know why my mom is getting this bill, and they said it's weird since it doesn't say what procedures the bill was for.The letter itself also very vague... doesn't give much information no hospital, doctors, or what procedure it was for so that we can verify with insurance or whoever billed my mom. The only information on the letter was an account number, statement date, total charge was $1,900, total payments $297.57 -, Adjustments $1,528.04 -, Balance Due $74.39. I don't know if this is a legitimate company or what the bill was for, and why it's already final notice when we haven't received any bill before this?Business response
08/10/2023
Hello,
We are Pathology Associates - ******. I've searched our system and do not have this patient on file. I noticed the attached billing statement is from Pathology Associates of S CA in ********, **. This is out of our area and we are not affiliated with any other laboratory. We respectfully request this complaint be forwarded to the correct provider of service. Thank you.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.