ComplaintsforAZ Pool Shop

• Initial Complaint

  07/19/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I ordered ******************** Skimmer Float Valve Equalizer 85015200.I received an after market part (********************** ***** that has different dimensions and does not fit in my Pentair system.I had to purchase the ******************** Skimmer Float Valve Equalizer again from another business and I am attaching a picture to show the difference.The company refuses to provide a return label and to confirm that I can receive a refund.The company maintains I was sent the right part and that they will not entertain additional communication with me.

• Initial Complaint

  01/08/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Ordered Hayward replacement valve handle SP0714T, on December 28, 2022 advised at that it would be at my house Jan 3 2023 has NOT arrived, cost $76.08.USPS is running the package back and forth to ************, ***********, *******, **********, NOT coming to Georgia, I email them everyday AZ pool shop stop responding they also go by ********* supply at **********************************************, if you pull up my tracking #********************** you will see that AZ Pool Shop is playing russian rulelett, with *****

• Initial Complaint

  08/17/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased a part from AZ Pool Shop, however as the part was still in transit my issue was resolved by different means and no longer needed this part. In fact, I had an entirely different set up in place meaning there is no way I could install the part that was on the way. The return policy said a 20% restock fee will be applied for any un-installed items within 30 days. I emailed the store and they gave me a RMA to accept the return, and mentioned again the item must be un-installed. Upon getting this information, and knowing I hadn't even opened their box at that point, I got a box from USPS to ship back. The box they sent me wouldn't fit inside. I opened the package, snapped a picture of the top terminal connections and packed/shipped the item back. The business refunded only 50% saying I installed the item. I tried to resolve this issue via email, unfortunately the person was very rude and even sent pictures of the item with damage marks on it that I also saw when I opened the box as well as other damage that I did not see when I had the part. I sent back the picture I took that also had the same scratch marks on the top, which means that was how I received the item. I also have a different type of connection so the part they claim is scratched would not even apply to me. They dismissed me, called me a liar, and even denied the scratches on part that I received even though it is in my picture. The part was not in a factory sealed package so it could have been used in the past, or this person caused the additional damage to keep more money. I tried to communicate with them to resolve this however he would not tell me his name and also told me they will not respond to me any further. I am entitled to the remaining ******* which should be refunded back to the form of payment. I also request that they review their inventory to avoid these situations from happening in the future. Their online business reviews have multiple examples of similar situations.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩