Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 2nd and 5th someone hacked my online account with **********************. I changed my password but I contacted them because the hacker changed the name on my account and spent all my rewards and this business has not replied. I had contacted them in the past for missing items in a delivery order and they never replied either. They should at least return my 120 rewards.

• Initial Complaint

  Date:01/27/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the Blaze Pizza location in the ****************** near gate A3. At first I was excited to try the location as it offered a gluten free crust and I had never tried Blaze Pizza before. My disabled young adult daughter was with me and we were going to share a pizza prior to our flight. The male employee that was assisting us was not listening to what we wanted (I requested a gf two topping of ham and pineapple) he kept mentioning he would give me extra toppings since we were sharing if I gave him a good cash tip. I told him I only wanted the ham and pineapple. He told me he put on extra for a good cash tip. I didnt know what to say at this point and just wanted to pay and leave with my pizza. I went to pay with my debit card and he immediately said it has to be a cash tip. I put no tip and paid for my pizza. I had a $20 and was going to have them break it for me so I could give him a small tip and leave. However, I was told they had no cash. At this point I felt as though my pizza was being held hostage until I gave him a cash tip. When he realized I was not going to give him my $20 he told me where I could go to get the bill cashed. I went to the store which of course you have to make a purchase to get cash back and headed back. I looked around and didnt see a tip jar and specifically asked about it. He said there isnt one. I gave him a $5 and asked for my pizza. He seemed disgusted at the amount of the tip and stuck it in his pocket. I grabbed our pizza and hightailed it out of there. There was a female employee there that watched the whole thing that appeared to be the manager. After we left we realized we should have asked about plates, but there was no way I was going back there. There was another passenger on my flight that had a similar experience getting her pizza which confirmed my decision to file this complaint. I have never had such an uncomfortable dining experience.

• Initial Complaint

  Date:12/05/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been trying for a few months to get a response after initially getting an email from corporate, and they confirmed my gift card amount. Ive gone into blaze 3 different times and they tell me my gift cards dont process because of a new system. Makes no sense, and when I call corporate and leave messages, or email them constantly they will not return my requests to resolve this. It is illegal to cut off someones credit on a gift card. May be retaining my cousins services soon and asking for more than just this small amount. Getting very angry at this horrible customer service. CC: *. ****** ***

• Initial Complaint

  Date:11/22/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/05/2024 at 4:00 pm, I online ordered three large Build Your Own pizzas with each having seven different toppings for pickup at their ****************************************************************************************** order 3012 5859 1610 *****.All three pizzas had very little toppings.I called the location's number of ************ and no answer.On 10/09, I submitted a complaint on the Blaze website and received Case ID ************ with an automated response from ******** F, Director of Guest *********** further *********** Dad finally went back to the location on 11/16 and spoke with ****, who claimed to be the manager of this franchised location.**** told my Dad that this franchise location does interact with Headquarters on complaints and we should have inconvenienced ourselves and came back that day on 10/05 to have them remake the three pizzas.Since six weeks had passed and we had no proof of the lack of ingredients on those three pizzas, **** was not willing to do anything.**** also told my Dad there was no one above her to talk about this ************ Dad asked **** several times, if she was interested in our continued business. **** said she is, but offered no ************* Dad reached out on ******** on 11/18 to Chat and no response.

• Initial Complaint

  Date:11/15/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a BYO pizza on 10/29, went home to eat it. Took a bite of my 2nd slice and bit into something hard, so I spit it out. After dissecting, I find chunks of wood in my pizza. I called the restaurant 3 or 4 times before I reached a human finally, which I explained the situation. I told them I'm not going to make this a big deal, I understand these things happen, but can I please get my money back? She says she can make me a new pizza or I can get a refund. I said I don't want to come back to the store, it's game 4 of the World Series, just a refund please. The supervisor tells me she will call the manager to issue me a refund, because even for a refund I have to come back to the store. When she calls me back, she says that he will refund me, but I need to bring the pizza back to the store. I ask her to have him call me, I'm not making a big deal of this, he shouldn't be making this difficult. She says he's told her to handle it; it's not a big deal to have found wood in the food, "it's not like it's unsanitary or something." This is completely unacceptable. Not only have I already made a trip to the location, and had my dinner ruined, I now also need to waste more time to bring the pizza back to be issued a refund. And to top it off, this so-called district manager is perfectly okay to avoid doing his job in MANAGING by refusing to make or take a phone call to a customer who is giving him an easy out. To add insult to injury, he doesn't seem to think this is an issue even. I wasn't upset when I made the initial discovery, nor the initial phone call. But how this was handled is NOT ******* has now been a full 2 weeks since this incident and i still have not received my refund for the pizza they made me bring back to the location. There is literally NO ONE to talk to by phone. Corporate does not answer nor respond to inquiries. this place needs to be shut down, if not for health and safety issues, for the absolute worst customer service on the planet. RIP ********************

• Initial Complaint

  Date:09/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Somebody in ***************, ****, used my reward points to purchase pizza twice. I attached both emails that provide the details. After the first time, I changed my password, but they were still able to access my points for a second time the next day. I have contacted the manager at the ********************* (*****). An employee at the *******************, **, store took down my information today, and I emailed ****** here in ********. I believe ****** is a District Manager. I have not heard back from any of them.

• Initial Complaint

  Date:09/03/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 23, 2024, I placed an online order for pickup at Blaze Pizza ******** (*******************) at 7:15 PM. The order included five large pizzas and one gluten-free pizza, totaling $102.88.When I arrived, only one pizza was ready. After waiting 20 minutes without any update, I requested a refund but was told that it couldn't be issued because the order was placed online. I left without receiving my order or a refund.The in-store experience was disappointing. The staff member was rude and unhelpful, offering no genuine apology. After claiming to be the manager, she finally called ***** *., the actual manager, who apologized and assured me a refund would be processed on Monday August 26th. However, it is September 2nd and I have yet to receive ***** recap, I paid $102.88 for an unfulfilled order, faced inconvenience, I had to buy pizza for our guests at Domino's and was treated poorly.

• Initial Complaint

  Date:07/22/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/30/24 I ordered 3 pizzas from the Blaze Pizza app for the total price of $48.90. After placing the order the Hemet store called me to inform me that they were out of Gluten Free crust, and couldnt fulfill my order. So, I asked for them to cancel my order. I was told the order was canceled and that it would take 3-5 business days for it to return to my debit card. Unfortunately it has now been over 2 weeks since my refund was supposed to process, and I still havent received my refund from Blaze Pizza. Ive called the store 9 times now trying to get them to refund my money, but no luck yet. Each time that *** called the store an employee just tells me they will send a message to the manager who is in charge of issuing refunds. I gotten all kinds of excuses and run arounds from this business. During one of my calls an employee told me that the manager is notorious for dragging their feet to issue customer refunds. They told me this happens all the time and all I can do is call back to check if the refund has been issued. This is all inexcusable behavior this restaurant is ripping people off and holding them hostage for refunds. This whole experience has completely turned me away from Blaze Pizza. I was once a loyal customer and now I will never order food here again thanks to the Hemet store for ripping me off and not refunding my order. The way they handled this issue is completely unacceptable. Can someone please help me recover my refund?

• Initial Complaint

  Date:07/22/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pizza online on July 19, 2024 and got a totally different one that I can't eat at all. They didn't provide customer support online and only left a phone which kept repeating dumb robot voices asking me to go online to make an order.This is a complaint that this store provides no way to actually contact them which is frustrating and has wasted me a lot of time, and I ask to get this order refunded.

• Initial Complaint

  Date:07/08/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 $25. gift cards for my grandchildren's birthday presents on June 13, 2024 at our local Blaze Pizza. The Blaze Pizza in our area Mt. ********, ** closed its doors without notice a week later. I was not told they were closing when I purchased the gift cards. There are no other locations near where we live in ********. We would have to make a special trip over 84 miles away to use the gift cards. I spent $100. for nothing and my grandchildren did not get a birthday gift. I am retired on a fixed income so $100. was not a small amount. I would like a refund from the company please. I can return the gifts cards to them in exchange for my refund.Thank you