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Business Profile

Saws

CPO Commerce, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Saws.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Bosch cordless miter saw from approved Bosch online retailer, CPO Outlets, on 11/28/23. This saw came with a heavily advertised 180-day, no-questions-asked guarantee for return and refund. This guarantee is displayed prominently on CPO's website AND the manufacturer's (Bosch) website (see documentation). It's an expensive tool, but this guarantee made me feel at ease in purchasing. I turns out that this saw has a flaw that I deem dangerous (kickback issues) and so it isn't working for my purposes. I initiated a return well within the 180-day guarantee (January 2024) with Bosch. They referred me to the retailer, CPO, since CPO is the entity that captured my $621.15 payment, not Bosch. Upon contacting CPO again, they replied that they only accept returns under their 30-day policy window, despite the ad on their website that showcases a 180-day guarantee for this product. CPO referred me back to Bosch, and ***** referred me back again to CPO. This back and forth went on many times for months. In contacting CPO again, I reiterated that, as the retailer that took my money, they would be the one to honor the guarantee and initiate the return of the saw and then (presumably) recoup that money from *****, since theyre an authorized reseller. They once again repeated that they cant take anything outside 30-days (despite the 180-day guarantee claim plastered literally everywhere). This feels like extreme false advertising and I have tried literally everything I can think of to make both Bosch and CPO Outlets understand just how mindboggling it is for them to clearly state that the item can be returned no-questions-asked within 180-days and then pass the blame to each other with neither taking responsibility. In this instance, I feel like my money has been taken by a company that is untrustworthy and I wont be purchasing from them again. I'd like a refund for $621.15 and will happily return the saw in its original packaging.

  • Initial Complaint

    Date:04/08/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order(order # Y200976956) on cpopowertools.com. The tool set came with broken trays. I made 3 phone calls and filled out the contact form multiple times to request 3 new trays. However, I've not received any responses yet.

  • Initial Complaint

    Date:03/08/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a polesaw on Amazon sold by this company. The saw was horrible and did not work as it was advertised. I sent it back and now these people refuse to refund. They have horrible customer service. Just cut and paste the same lame and lazy response.

  • Initial Complaint

    Date:02/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The cabinets were delivered extremely damaged. A return and refund was requested. I have been given the run around on the return for almost 2 months now and constantly have to follow up with them to get an type of response. Their customer service has been extremely disappointing to say the least.

  • Initial Complaint

    Date:11/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint as Ive sent in my sales tax refund request almost two weeks ago no response and nobody seems to know what to do to refund my sales tax as I have exemption I have some orders to get sales tax refunded Y200740673 Y200744515 Y200462220 Y200460608 Y200432499 Y200360746 Y200286525 Please escalate and get somebody who can actually help instead of back and fourth with front line team..

  • Initial Complaint

    Date:03/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a router on March 8th and tried to cancel the next day. I have called for the past 2 weeks and emailed them numerous times and no one answers at customer service. The emails I sent come back as non deliverable. My order number is Y200038559 dated March 7th for $185.39. I would like the order cancelled and refunded.

  • Initial Complaint

    Date:03/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 24, 2023 I purchased a hammer drill from CPO Outlet from their website. It cost, with shipping and taxes, $221.95. I provided a shipping address for the product as instructed. However, the shipping company ***** was unable to deliver the purchased item and subsequently returned the item back to CPO Outlet. I have attempted to call CPO outlet at ****************. I have not been able to reach a representative as the prerecorded message states they are closed. I have called during their business hours and I keep getting this message. I have also emailed CPO outlet to discuss paying the shipping fee and having the package delivered again, but I was instructed to call the ***** number. I would like to have the product I purchased or if that cannot be done then a refund of the purchased product.

  • Initial Complaint

    Date:03/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was on Amazon and found a set of dewalt tools sold by this company for around 25 dollars. I ordered 1 for me, 1 for a friend, and 1 for my dad. 2 they cancled and said they were out of stock but would get more in and i could order it again at that time. But not for the sale price, back to the original price of 280 dollars. Then today.. i get an email saying they had stop and demanded a return of the one that had already shipped. Because of their price error. They should have let the ones that already shipped stay shipped.

  • Initial Complaint

    Date:07/24/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Aprill 3, 2022 I purchased a compressor from CPO-OUTLETS. On May 6, 2022, the compressor was returned to the manufacturer by the original carrier from which it was dropped shipped. The carrier had damaged it in transit. I never received the compressor. The merchant was paid over $1800 in full AND proof that the manufacturer had received the compressor was provided months ago. We have had nothing but run-around replies.

CPO Commerce, LLC is NOT a BBB Accredited Business.

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